6206 Duck Creek Dr.
Garland, Texas 75043
To provide outstanding customer service to any given company while creating a path for future advancement. Work Experience
Online Banking Specialist
1/2009 – 10/2009 Capital One Bank, Irving, Texas Here at Capital One Bank, it is my job to assist customers with logging in and viewing their online Banking accounts. Whether they are having problems viewing balances or forgot their passwords, I am the person that can get them back on track. It is a call center so I take anywhere from 80-100 calls a day.
2/2008 -6/2008 Sonic Drive-In, Garland, TX Here, I had a great responsibility to my customers an everyone employed at this drive-in. I exercised my courtesy to each customer while taking orders and when delivering orders. I handled customer complaints over the phone and in person in a timely and pleasant manner. I expideted when needed by cooking food, bagging orders, making drinks and taking the orders to our customers. I also excel in cash handling and making daily deposits. I utilized computers here on a daily basis as I am very computer literate.
9/2007 -1/2008 Aeropostale, Mesquite, TX My job consisted of folding clothes, greeting customers, working the cash wrap, working fitting rooms and putting away clothes in the correct areas.
1/2005 -1/2008 Laser Quest, Mesquite, TX My job here was to teach players how to play the game of Laser Quest and also to make it fun and entertaining. I also to made sure to provide great customer service to ALL customers and have them leave with a smile on their faces. I cashiered and cleaned when needed plus I am experienced in proper telephone etiquette. When needed, I updated the company’s ACT contact database.
7/2004 – 1/2005 Chic-fil-a, Mesquite, TX This was my very first job at the age of 15. The experience here at Chic-fil-a wasn’t so fun. Although I made many friends, I was worked very hard for the pay of $5.15 an hour. My job was to cashier, bag food items, clean and stock condiment items.
Education 8/2003 - 5/2007 Lakeview Centennial High School, Garland, TX
High School or equivalent
My GPA as of the end of my senior year was a 3.1. I participated in student council, was inducted in the thespian troupe and was vice president of my senior class.