Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. 4) Check to ensure that appropriate changes were made to resolve customers' problems. 5) Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigatio
11/01/2012 - 01/12/2013
Market Strategies International
Conduct paper and computer based interviews with high degree of accuracy and integrity. Follow project specifications. Maintain company dialing standards. Exercise courtesy and professionalism to all respondents. Maintain confidentiality of all collected data. Ability to type a minimum of 25 words per minute. Other duties as assigned by manager.
12/01/2011 - 05/25/2012
Werner Clwaning Services
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met. Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers. Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines. Dust and polish furniture and equipment. Keep storage areas and carts well-stocked, clean, and tidy. Polish silver accessories and metalwork such as fixtures and fittings. Remove debris from driveways, garages, and swimming pool areas. Replace light bulbs. Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items. Sort clothing and other articles, load washing machines, and iron and fold dried items. Sort, count, and mark clean linens, and store them in linen closets. Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary. Assign duties to other staff and give instructions regarding work methods and routines. Request repair services and wait for repair workers to arrive. Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms. Disinfect equipment and supplies, using germicides or steam-operated sterilizers. Hang draperies, and dust window blinds. Move and arrange furniture, and turn mattresses. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. Plan menus, and cook and serve meals and refreshments following employer's instructions or own methods. Prepare rooms for meetings, and arrange decorations, media equipment, and furniture for social or business functions. Take care of pets by grooming, exercising, and/or feeding them. Wash dishes and clean kitchens, cooking utensils, and silverware. Answer telephones and doorbells. Care for children and/or elderly persons by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs. Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. Purchase or order groceries and household supplies to keep kitchens stocked, and record expenditures. Run errands such as taking laundry to the cleaners and buying groceries.
08/15/2010 - 05/25/2012
Apply labels to correct location on freights/pallets/merchandise. Maintain a safe work area Manage freight deliveries Organize work area Provide basic maintenance to receiving equipment (e.g., cleaning, changing labels and ribbons). Pull, package and ship orders in an accurate manner â€¢ Organize stocks and maintain inventories â€¢ Deliver orders to customers real time â€¢ Inspect goods for defects and damages â€¢ Track inventory in appropriate system â€¢ Organize space in the warehouse and perform cleaning duties â€¢ Notify supervisors of problems that are not resolvable â€¢ Resolve all other issues at the warehouse level â€¢ Check spools on work orders â€¢ Restock materials as and when required â€¢ Process and package goods in a time efficient manner
Name: Roy Douglas Jr Title: Supervisor Company: werner Cleaning Services Name: Korwyn Miller Title: personal Reference Company: Walden Security Name: Zae Singleton Title: Mentor Company: Xerox Corporation
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