Brenda Burrill 1100 Martin Springs Road ~ S Pittsburg, TN 37380
423-414-1697 ~ firstname.lastname@example.org
SKILLS/QUALIFICATIONS: * 25+ years Administrative, Customer Service & Retail experience. * Efficient use of computers and navigating online. Word, Excel, QuickBooks. Online Reporting * Proficient use of multi-line telephone systems, Fax/Copy machines, Scanners, CCTV, Paging Systems and pricing/upc code systems. * Ability to work under pressure as a team player or independently. Multi-tasker. * Outstanding communication skills, both oral and written. * Logical thinker, precise, detailed orientated with ability to take initiative. * Capable of reading and implementing planograms. Use of IVR System. * Hardworking, dedicated and dependable. Strong problem resolution skills.
Field Merchandiser/Retail Reset Specialist 2008-Current Reading and implementing planograms, maintaining signage, completing periodic resets of HBA and grocery products. Store remodels working independently and as team player. Fixture installs and resets. Experience as Team Leader. Use of IVR sytem for logging in and out of locations. Relabeling for large Pharmaceutical Distributor, built and maintained working relationship with Front Edge Manager.
Owner/Operator 2007-2010 Owner/Operator of retail boutique. Handled all daily business duties as well as customer service, maintaining stock, marketing and merchandising. All bookkeeping and accounting procedures. Due to the economy and cost of commercial space, I closed the boutique.
Retail Merchandising Specialist 2001-2006 Implemented planograms in retail settings, compliance audits, continuity visits, maintaining signage, Product resets including HBA and grocery. Fixture installs and resets, Visual merchandising. Built and maintained working relatioinships with retail owners/managers. Worked independently and as a Team Leader.
Office Manager 1998-2006 Functioned as the principal support to my husband's business. Responsible for all communication with vendors, customers and sub-contractors of a multi-state business generating over 2 million dollars per year. Handled all bookkeeping activities including payroll, accounts receivable, accounts payable and collections. Implemented all office procedures to be used at remote site locations. Maintained communications with CSX regarding the management of rail cars leased to the business, their locations and status.
Greenwich Group Insurance, Inc. 1988-1991 Silver Spring, MD Customer Service Representative Provided Customer service for commercial Insurance clients online, telephonically and on site. Use of multi-line phone system. Responsible for issuing Certificates upon policy renewals and documenting claims. Duties included filing, word processing and comprehensive administrative and clerical support services to Commercial Agents.
Administrative Positions/Food Service 1984-1997 Various Clerical/Administrative positions for Law Office, Chamber of Commerce, Medical Offices and Banking Institutions.
Experienced Server and Hostess for fine dining establishments.
EDUCATION: Northern State University 1991-1995 Major Studies: Sociology & Psychology, Minor Studies: Gerontology, Human Services & Criminal Justice
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