EDUCATION: Beech Grove High School - Beech Grove, Indiana
A Cut Above Beauty College - Southport, Indiana
CURRENT: Walden University (Online)- Database Admin/Data Center Oper.
VOLUNTEER American Legion- Auxiliary Member, Unit 103
Trained in Microsoft Word, Excel, Access, Outlook and Power Point.
Certified on all aspects of Microsoft Licensing, Server Software, Software and Hardware,
as well as SalesForce.com, McAfee, HP, IBM and Exabyte.
Experience with various Graphics Programs including Auto CAD 14.
LeMaster Hairific Salon and Tanning (Stylist) (1/08 - 6/10)
Opening and closing of salon, as well as greeting customers and answering phones. Searched client records in Salon database and gathered information to help with client satisfaction. Input, updated as well as ran daily, weekly, and monthly reports from this database. Provided support to general manager with inventory when needed. Well-trained and proficient in cut, color, and styling. Responsible for opening and closing the salon and working with finances, as well as products.
Sagamore Benefits Group (Secretary/Office Manager) (5/07 - 12/07)
Created and maintained commission reports, answered multi-line phones, greeted guests, entered new customer information into a specialized database. Handled customer complaints, managed office supplies, and created and maintained quotes and census material for health insurance. Handled highly confidential information on a daily basis.
Bell Industries (Specialist - Inside Sales) (12/05 - 4/07)
Produced daily backlog reports and ran expiration reports for campus agreements and checked claim status. Created and updated leads and contracts, and ran reports in SalesForce.com. Online research for sales group, including higher education, retail and government facilities, producing leads and relevant information on potential clients. Assisted in preparation for trade shows. Registered Big Deals with HP, IBM, Data Domain and McAfee. Created and maintained marketing campaigns for Sales representatives. Organized and handled filing for four Sales Representatives. Took initiative to seek education and obtain certificates in various Software Licensing in order to better perform my responsibilities and advance within the company.
Various Temporary Positions while raising my Daughter:
SBC (Customer Service Representative)
Handled customer inquiries, complaints and problems, providing satisfactory resolution.
Henry Company (Receptionist/Administrative Assistant)
Handled multi-line phones, typing, filing, organizing and dispatching deliveries, and processing paperwork for warehouse.
CA Consultants, LLC (Receptionist Secretary)
Handled multi-line phones, typing, petty cash, filing, mail and overnight shipping. Created and maintained vendor's list.
Various Salons (Stylist)
Well-trained and proficient in cut, color and styling. Responsible for opening and closing, working with finances (including payroll and commission processing and reporting), as well as schedu ling and inventory control.