Highly experienced, motivated, successful and visionary individual experienced in operations, product distribution, technology development and strategic planning for maximizing profits in a highly competitive market. Results oriented, decisive leader in an atmosphere of exceptional associate morale and impeccable customer service.
Career Skills: Strategic Business Planning Market Planning Regional Advertising P&L Management Inventory Management Loss Prevention Operations Management Project Management Distribution Logistics Human Resources Customer Relationships Associate Relationships
Experience: Family Dollar Stores - November 2005 to Present Area Operations Manager Serve as an Area Operations Manager for a 7000 store chain in the metro Detroit area.
Fully responsible for the operations of 20 Family Dollar Stores in both the inner city and suburbs off the Metro Detroit area. Including staffing, training, payroll controls, store presentation, inventory management, P & L management, human resources, loss prevention and cash control procedures.
Experience: Damman Hardware - 1980 to November 2005 Senior Merchandise Manager - 2003 to 2005
Serve as Senior Merchandise Manager for a $40 million retail chain with 17 stores, main office and distribution center.
Full responsibility for bottom-line factors of hard goods merchandise, including GMROI performance, company vision, long range strategic planning, product selection, pricing strategy, product placement at store level and advertising. Expert at capturing new opportunities to grow sales using strong vendor negotiating skills to bring product to the store at the highest profit margins. Coordinated and conducted sales meetings, merchandising meetings and product knowledge seminars to provide front line associates with the information they need to improve sales performance.
Served as Operations Supervisor for a $40 million retail chain with 17 stores, main office and distribution center.
Full responsibility for operations, staffing, training, store presentation, inventory management, store maintenance, human resources, loss prevention and cash control procedures. Developed payroll to sales performance goals, loss prevention goals, bonus incentive goals and personnel management for growth of the company. Continually strived to improve all stores using the best practices of managers, buyers and competition to improve sales.
Key Achievements: Â§ Developed and maintained store operations manual, remote frequency terminal manual, receiving manual and cash systems manual. Â§ Improved and updated store management and associate evaluations for all levels of associate service. Â§ Responsible for all contract negotiations of outside contractors including, waste disposal, electrical, plumbing, HVAC, store alarm systems and floor maintenance. Â§ Created store matrix hour to sales requirements for multi-level sales volumes. Â§ Managed and coordinated the layout, fixture requirements, product placement and opening four new store locations. Â§ Developed remote frequency terminal functions with the IT department to reduce store labor requirements in inventory verification, product location maintenance and integrity and product information accessibility. Â§ Instituted receiving control processes between the distribution center and stores, reducing check-in time at store level while maintaining warehouse labor expense.
Damman Hardware Store Manager - 1987 - 1994
Served as Store Manager of a mid-volume store, promoted to manager of the number one sales and profit grossing store.
Damman Hardware Sales and Services - 1980 - 1987
Served as Sales Associate, Buyer and Assistant Manager.
DeRonne Hardware - 1976 - 1980
References available upon request.
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