To attain a career management position where I can use my experience in the areas of management. sales, customer service, human resources, retail and manufacturing.
Strong store management and sales background. Received rapid promotion by consistently obtaining results exceeding expectations. Experienced in all phases of retail merchandising and sales. Supervise employees very effectively. Obtained excellent results from a sales staff of varied ages. Deal very tactfully and effectively with difficult customers. Established rapport and respect among customers and fellow employees.
Associates Degree (Business Management) Battle Creek , MI
Jeff Wise Store Manager 269-969-0230
June 2009 - July 2010
In charge of daily store operations to include supervision of twenty plus associates.
Responsibilities included opening, closing, front end, hiring, terminations, customer service, small animal care and inventory. Maintained corporate requirements for personnel and store standards. Planned and prepared weekly schedules, daily task assignments and ensured completion of daily required paperwork. Increased customer loyalty index along with improving associate morale. Brought inventory in line with company guidelines and improved in stock percentage.
Wal-Mart, Plainwell, MI
Jerry Barnett Store Manager 269-685-6191
January 2003 - February 2009
Assistant Manager - 5 years
Started as overnight assistant in charge of total store operations to include customer service, scheduling, total store stocking recovery and ensuring store readiness for the next business day. After four years moved to days. Responsible for maintaining profitable departmental operations. Supervised front end, maintenance and nine departments along with back offices. Scheduled and directly supervised in excess of fifty associates. Maintained company operational standards and increased sales in assigned departments. Reduced markdowns in lawn and garden by $135,000 in first year of assignment.
Support Manager - 8 months
Opened new store on Gull Road (Kalamazoo)
Supervised and scheduled staff of sixty plus in set up, stocking and maintenance of brand new store on overnight shift. Fulfilled company schedule by opening on time and exceeding goals on a weekly basis. Maintained all backroom stock and receiving along with supervising unloaders and critical stocking team. Became overnight manager as replacement for removed assistant manager.
MillCraft Products, Allegan, MI - (Closed)
March 1996 - October 2002
Human Resource Manager - 4 years
Supervised personnel department in a manufacturing facility with one hundred twenty plus employees. Maintained all required documentation for both federal and state regulations. Responsibilities included interviews, hiring, terminations, workers compensation, training, safety meetings, OSHA inspections and daily management of personnel department.
Green Mill Manager - 2 years
In charge of five separate operations of green lumber mill to include kilns, grinders, mill, planner and sorter. Maintained all warehouse operations to include both raw and finished products along with shipping both nationally and internationally. Supervised and scheduled thirty plus employees to include hiring and disciplinary actions.
Davis Buick Jeep Eagle - Battle Creek, MI
May 1992 - January 1996
Scheduled, wrote and assigned repairs orders for a staff of fourteen technicians.
Sold maintenance packages, estimated and quoted needed repairs for customers. Completed warranty claims, supervised detail department along with porters.
Filled in for service manager as needed. Maintained and exceeded weekly book rate goals and maintained CSI levels per GM guidelines.
November 1988 - March 1992
Managed operations of both sales and service. Supervised staff of up to 10 and maintained all phases of day to day needs. Held accountability for inventory, job costing, payroll and profitability. Handled sales both at counter and on phone and ensured timely completion of repairs
Neil's Automotive - MI
June 1977 - September 1988
Started in Hartford office responsibilities included inventory, sales of parts and equipment at the counter and on the phone, job costing, daily cash out, and filling in for branch manager as needed. Transferred to Kalamazoo in 1982 with same responsibilities along with supervising a staff of four and making sure inventory levels were met to maintain all four stores.
REFERENCES: Available upon request.