Over seven years clerical and customer service skills. Ability to assess and implement
effective administrative procedures. Knowledge of Microsoft Office suite, Access Power Point
General Clerk-Minority Business Development Division October 13 2009 to present
Highlights: Receive visitors, answers and direct incoming telephone calls
Using approved telephone techniques in answering and screening incoming calls.
Opens, date stamps, log incoming mail immediately upon receipt
Distribute mail to appropriate staff member immediately upon receipt
Logs all appropriate correspondence
Reviews correspondence for important information to be included in the logging of each item, thoroughly and accurately in the electronic logging system.
Accurately types a variety of items formatted drafts within requested time frame
Proofreads material for clarity of content and completeness
Assist with MBDD database maintenance and update
Ensures all paper documents have been entered into the electronic file system
Maintain supply storage areas, make copies of various items and other duties assigned
Resource Specialist- Maryland Workforce Exchange May 2006 to October 2009
Highlights: Assist customers in utilizing the Prince Georges One-Stop Career Center.
Provide information regarding One-Stop Career Center and Workforce Investment Act
eligibility and guidelines.
Manage and document the flow of customers through the center
Administer and interpret assessment instruments.
Administrative Assistant- Waddell & Reed Financial Service May 1999 to July 2005
Highlights: Acted as receptionist, greeted visitors, and coordinated visitor flow.
Professionally promoted good customer service while handling all phone contacts and correspondence.
Maintained client files, essential documents, and mail log.
Enhanced the efficiency of a financial sales operation by maintaining the
good order of sales office through performing transactions, audits,
processing new sales orders, change request, handle and incoming and
Monitored all personnel license requirements for entire sales force to
ensure licenses are current and accurate
Supported the Division Manager in his recruiting activities by maintaining a contact system.
Scheduled interviews, administered exceltoolkit a career assessment prepared reports
Disaster Assistant Clerk- Federal Emergency Management Agency August 1997 to December 1997
Highlights: Provided clerical and administrative support to various disaster functions, such as application assistance, inspection services, and information management.
Assisted applicants by telephone and in person.
Compiled and gathered information to develop various types of reports.
Complete and review various types of forms and documents.
Maintained and filed correspondence and records.
Masters of Sciences, Speech Pathology & Audiology- University of District of Columbia
Bachelors of Sciences, Communication Sciences- Federal City College