To secure a challenging position in the Technical/Customer support Computer Service environment where I can apply my abilities, training, and experience to contribute to a Team.
Ability to communicate effectively both verbally and in writing;
Strong customer relations and problem solving background; and
Demonstrates the ability to reach projected goals.
Computer customer support; Cable installation, dressing and termination.
Operating & Internet systems to include Windows Operating systems.
Personal computers upgrade service, software/hardware installation & maintenance.
Windows 2000/XP, TCP/IP, Ethernet, Token Ring, MS Outlook,
Installing routers, hubs, switches, modems, workstations, network cabling,
Cat5, Cat5e, Cat6 cable instslls.
Experience forklift driver (4 years). Warehouse
U.S. Navy, (4) years with Honorable Discharge.
1976-1980: Machinist Mate E4.
Associates Degree: Computer Science.
San Diego City College: 1980-1983.
Schriener College '1983-1985
J &J Electronics/Outsource Telecom
Cable installer/Terminator (June, 2009-Ausust, 2009)
A member of an installation team for J &J Electronics . Duties included mounting equipment bays, fiber distribution bays for fiber management, measured and cut cable ladder for switchboard cables, ran cable for fiber, Cat6 and coax cable, wire wrapping, punch down on Category 6, 48-Pair 110 Punchdown Block s.
Austin Bargin Movers
Moving truck driver (Feb 2009- persent)
Truck driver for moving company. Assistant in loading and unloading trucks. Driving to
designated locations for customers. Full service moves.
ACS Dataline, LP/Black Box
1826 Kramer Lane Suite M
Cable installer/Terminator (Feb 2008-Oct 2008)
A member of an installation team for ACS Dataline. Duties included mounting equipment bays, fiber distribution bays for fiber management, measured and cut cable ladder for switchboard cables, ran cable for fiber, cat6 and coax cable, wire wrapping, punch down on 48 category 6 48-Pair 110 punch down block s. Ran 100 pair, coax and fiber, terminating and testing all cables.
Walker Engineering/Outsource Telecom
Cable installer/Terminator (Oct 2007-Feb 2008)
A member of an installation team for Walker Engineering. Duties included mounting equipment bays, fiber distribution bays for fiber management, measured and cut cable ladder for switchboard cables, ran cable for fiber, cat5 and coax cable, wire wrapping, punch down on 48 blocks. Ran 100 pair, coax and fiber, terminating and testing all cables.
General Laborer (Jan-Sept 2007)
Performed various jobs and duties, Construction, Moving, computer
Services Installed computer products. Worked with a
Computer/printer recycling company. Customer service work.
Troubleshot computer related problems for customers,
Including upgrades and installs.
Network Logistics Incorporated
Cable installer/Terminator (Oct-Dec 2006)
Duties included mounting equipment bays, fiber distribution bays for fiber management, measured and cut cable ladder for switchboard cables, ran cable for fiber, cat5 and coax cable, wire wrapping, punch down on CAT5E RJ45 Surface Mount Box One Port White 110 Punch Down . Ran 100 pair data, coax and fiber, terminating and testing all cables included.
Warehouse Agent (Dec2005-Nov 2006)
Perform Warehouse duties. Inventories, shipping and receiving lighting merchandise.
Also stocked merchandise as required.
Computer Technician (March- Nov, 2005)
Manufactured computer systems as per customer orders. Assembled packaged and shipped Way Port systems.
Performed quality assurance support on finished products.
Printer/ Computer Technician (July 2004-March2005)
Contract job installing 96 Lexmark Printers and Mfp,s. Installed, configured and connected to network using Tcpip (IP address, Net mask and Gateway configurations) Removed old printers and
Install MFP software for users.
H E B
Overnight Stocker, 2000-2003
Responsible for inventory control and various computer related tasks.
Technical Support/ Customer Service Representative, 2000-2001
Provide effective and consistent technical support. Research technical solutions. Interact with customers: providing program information, rules & regulations, laws, policy and procedures. Consult with lead technicians on customer computer related issues. Responsible for total customer satisfaction on a daily basis. Perform Customer Service functions on a daily basis.
Network Support Representative, 1999-2000
Answered incoming network related calls and perform tasks related to customers inquires, via telephone. Consult with lead network technicians to troubleshoot failed network systems. Assisted in providing solutions and service as needed to fix network related failures and upgrades.
Cattech Computer Services
Self-Employed Computer Technician, 1991-1993
Provide hardware/software installations and upgrades. Responsible for thirty (30) Mr. Gattis pizza sites systems upkeep. Installe cables, terminals, printers and modems for store use. Configure, tested and monitored Tandem Nonstop terminals and computers for each store as a part of daily duties.
Dell Computer Corporation
Tech Support Representative, 1990-1997
Responsible for effective technical support via telephone. Perform hardware/software installations, upgrades and technical solutions. Contact third party field service technicians for repairs, upgrades, and installations. Analyze computer-related issues. Install hard drives, floppy drives, memory, video cards, drivers, software and operating systems.
Mr. Gatti's, LP
Crew Leader / Tech Support Representative 1985-1991
Provide technical support for restaurants and computer center in the printers, DSU/CSU data communication equipment and cabling.