Polished, professional customer service representative offering:
Over 20 years experience providing customer service in busy call center environments for sales and repair centers, farmers market and grocery store and property management facility.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyality.
Strategic-relationship/partnership-building skills-listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve satisfactory outcomes all parties affected.
September 2006 - present
Pin Oak Estates |
Real Estate/Property Management
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry customers, repair trust, locate problem resolution and design best option solutions.
Manage a busy mobile home community within a deadline-driven enviornment. Resolve resident inquires and concerns in a productive and professional manner.
Process and distribute notices and file all documentation accordingly.
Document accounts receivable payments and process weekly deposits efficiently.
Locating resources for residents in need of assistance.
Verify residental application information for accuracy and approval.
Schedule appointments and show homes available for rent.
Plan daily schedule of duties that need to be addressed and resolved for employees.
Make sure all aspects of the park are clean, organized and in working order.
Act as a DBA on behalf of owners in their absence.
Accounts Receivable, Filing, Phone Inquiries, collections, Appointment Scheduling, collections, Customer Communications, Problem Solving,
June 2006 - present
Szalay's Farm | Peninsula,
Recognized as an expert purchaser of quality produce for busy local farmers market, interface with other buyers and customers to build professional realtionships. Promote and expand new business, manage a high-volume and demanding workload.
Purchaser of top quality produce and other promotional items for retail.
Negotiate for products to ensure cost effectiveness and profit.
Prepare and organize products to meet customers interests and demands.
Utilize and control product inventory.
Intense customer focus on special need products.
Excel in problem resolution and politeness.
Provide customer service training to enhance customer satisfaction and improve productivity.
Introduce new products to relate to customers interest and provide an entertaining-family experience for all to enjoy.
Expert purchaser, Customer Relationship Management, Inventory Controll, Product preparing, Ability to organize, Create friendly and enjoyable enviornment,
Customer Service Specialist
June 2006 - February 2008
JMarco Catalog | Seville,
Provided prompt, professional customer service in a busy call center environment with accuracy and efficiency. Informed customers of sales and new items available to increase sales and
productivity. Recognized as #1 Customer Service Representative.
Managed high volume workload within a deadline driven environment.
Take incoming calls to meet customers needs through selling high end womens clothing, shoes and accessories.
Informed customers or any sales or promotions and made suggestions for other items of customer interst to increase profit.
Major responsibilites include order entry, invoicing, tracking shipments, quoting and addressing customer issues.
Verified credit cards for approval and resolved issues to process payments.
Follow up on customer back order items and notified them when they may be available via email and mail.
Completed daily reports in a timely manner as required.
Proficient and computer savy using Excel, Response, Outlook and Windows on a daily basis.
Itemize inventory for accuracy and availability.
Provide new employee training and proper techniques to enhance customer service satisfaction and productivity.
Prepare and restock items for inventory.
Inspected return sales for damages or defects and marked the item accordingly.
Recognized as #1 Customer Service Representative, Employee of the month (out of 15 reps in division) in Fall 2006 and Winter 2006.
Excel in problem resolution to maintain customer satisfaction.
Customer Service, Order entry/Data entry, Call Center Service Operations, Complaint Handling/Disput Resolution, Inside sales, Inventroy control, Employee Training, Basic Math skills, excellent communication, shipping and receiving,
Medical Records Clerk
January 1998 - December 1998
Metrohealth Medical Ctr | Cleveland,
Perfomed daily activities to collect, organize and file patient charts at a busy local hospital. Inspected and organized charts for accuracy and details. Put in requests for charts to be readily available for patients and doctors when needed.
Performed daily routes to collect patient charts from hospital floors.
Inspect charts to ensure all information is complete and accurate.
File all documents and charts in appropriate order.
Notify doctors when chart completion is necessary.
Provided doctors with appropriate charts when needed per request.
Answered incoming calls and inquires.
Made copies when necessary.
Interfaced with several other departments to esure quality.
Visited with patients on floors as a courtesy.
Followed strict patient confidentiality procedures per hospital policy.
Performed any other jobs that were required for this postiton when needed.
Patient/doctor services, Organization, Extreme filing skills, Phone inquires, Followed strict policies,
Customer Service Representative
July 1991 - April 1997
Electra Sound Inc | Parma,
Automotive Sales and Repair Services
Provided customer service inquiries and issues regarding repairs, technical support and sales at high volume repair center in the automotive division. Professionally worked with car dealer service departments locally and around the United States.
Answered incoming phone calls regarding dealer and customer inquires, complaints and sales.
Checked status on repairs of car radio and dash instruments clusters for dealers and customers and processed requests for expedited services when necessary.
Provided technical support and offered sales of products.
Entered necessary data into computer system.
Reviewed warranty contracts for accuracy and quoted repair costs when unit was not covered under warranty.
Scheduled appointments for installation of repairs and products.
Interface and transfer phone calls to technicians to resolve issues.
Invoicing and filing all information when necessary.
Process all repairs and paperwork for return runs for deliveries.
Prepared and processed products for shipping and receiving.
Maintained inventory control
Managed upset customers, conflicts and challenging situations.
Utilized my skills and knowledge to a promotion in the Audiovox Car Stero division.
Customer Service, Complaint Handling/Dispute Resolution, Sales Generation, Data entry/Records Management, Multiline Phone Use, Technical Support, Scheduling Appointments, Interdepartmental Organization and Communication,
Deli/Meat Bakery Clerk
May 1986 - July 1991
Dave's Supermarket, Inc. | Cleveland,
Provide customer service and promote products for sale in busy local grocery store. Prepare, organize and display items for sale.
Provided ideas for instore promotions and offered skills to other departments when necessary.
Interface with customers regarding products for sale, inquires, sample items, price quotes, and promote new items available.
Organized and displayed items to promote and generate sales.
Maintained work station and equipment to ensure all code regulations are followed with proper procedure.
Managed weekly inventory control and product orders.
Orgainzed weekly scheuling, reviewed employee applications, and new employee training to ensure high quality service.
Promoted ideas for instore promotions to increase productivity.
Adapted skills in other departments when needed.
Introducted, organized, and prepared a hot lunch program for employees.
Customer Service, Inventory Control, Product Ordering, Employee Training, Instore Promotions, Inside sales, Publicity and creative marketing,
Certification, Business and Office Education,
August 1990 - September 1991
Cleveland Institute of Technology | Independence,
Certificate of completion in business and office procedures. Introduction to Word, enhance data entry skills, proficient at 10-key operation. Introduction to Medical and Legal terminology, transcription, proper key boarding techniques and business letters and forms and utilized accounts receiveable and payable skills.
|Call Center Service Operations||Intermediate|
|Complaint Handling/Dispute Resolution||Expert|
|Data Entry/Records Management||Expert|
|Multiline Phone Use||Intermediate|
|Excel, Response, Outlook, and Windows||Intermediate|