:::::_Objective & Summary:::::_ To obtain a job where I can showcase and utilize my customer service skills. I want to gain more experience working in a clerical setting. Strong communication skills with substantial and outstanding customer service skills. Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles. Accustomed to working in fast paced environments with the ability to multitask. General office duties such as filling and organizing document alphabetically and numerically. Faxing, scanning, and photocopying documents. Sort, stamp, and distributed mail. Answered multiple phone lines, conveyed messages, and ran errands. I have dealt with confidential and sealed documents. Strong proficiency in: Microsoft Office. ::::::Experience::::::__ Travis County Elections 08/2010-11/2010 Ballot by mail Clerk Â§ Entered applications in computer system Â§ Printed and stamped ballots Â§ Answered multiple phone lines and answered questions regarding elections Â§ Stuffed envelopes Â§ Sorted applications and envelopes alphabetically Â§ Sorted and stamped mail Interaction 02/2010-07/2010 I analyst Â§ Listened to phone calls Â§ Transferred phone calls with in 2 to 3 seconds Â§ 98 % accuracy City of Austin Parks and Recreation 05/2007-07/2009 Playground leader Â§ Monitored and supervised unaccompanied children that attended summer recreation program Â§ Planned and initiated activities with children and other program leaders. Â§ Interacted with parents and other staff members in regards to behavior and upcoming Â§ Maintained order among children Â§ Checked attendance every hour Â§ Ordered and passed out lunch to program participants Gila 05/2008-06/2009 Customer Service Agent Â§ Answered inbound calls regarding surcharge notices Â§ Advised customers of past due account bills, statements, receipts, checks, or other documents. Â§ Entered information into computer given to customer on each account, using keyboard, to prepare correspondence Â§ Advised customers of payment options Â§ Copied information for one record to another Â§ Explains policies and procedures on state laws to customers Vital Statistics 01/2008-05/2008 Administrative Assistant Â§ Operated keyboard or other data entry device to enter data into computers Â§ Entered alphabetic, numeric, or symbolic data from source documents into computers using computers or optical scanners Â§ Searched for birth and death certificates, made certified copies, and filed them in numerical order Â§ Dealt with confidential and sealed records Â§ Stamped, sorted, and distributed mail Â§ Photocopied documents using a photocopier Â§ Faxed documents Â§ Answered general questions on multiple phone lines Cato 08/2006-03/2008 Sales Associate/cashier Â§ Assist customers with fast and friendly service Â§ General customer service skills while assisting customer in fitting rooms Â§ Stocks shelves, counters, and tables with merchandise to promotes sales Â§ Stamps, marks, or tags price on merchandise Â§ Answer customers questions concerning location and price of merchandise Â§ Receives cash, checks, or complete credit card charge transaction. Accepts payment and makes change, wraps or bags merchandise for customers Â§ Clean shelves, counters, tables, bathrooms, fitting rooms, and floors Â§ Removed cash form cash register at end of shifts, counted and entered information into computer Â§ Fills out deposit slips and makes deposits
Lyndon Baines Johnson High school Graduated: 5/26/2007 GPA: 2.79
Austin Community College Major: Sonography Credits: 12
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