DAVID M. BROWN
13536 Tenbury Wells Way
Email Address: email@example.com
Summary: 21 years of customer service experience as a supervisor, manager, and postmaster, effective organizational skills and detailed-oriented individual. Highly motivated, good listener, capable self starter and results oriented team player. Excellent oral and written communication skills and computer savvy.
Education: University of Phoenix, Orlando Campus, - Master of Business Administration (MBA)
Nova Southeastern University, Orlando Campus - Bachelor Professional Management (BS)
Valencia Community College, Orlando, Florida - Associate in Science Real Estate (AS)
Valencia Community College, Orlando, Florida - Associate in Science Business (AS)
Training: Career Management Program Track II (2003), Career Management Program Track I (2002), Communicating with Diplomacy (2002), The Essentials of communicating with Diplomacy and Professionalism, 2002, Supervisory Training School, 1992
Job Experience: February 2008 to May 2009 (Retired) - Postmaster, Ocoee Post Office, Responsible for the Delivery and Retail Branch of the Ocoee Post Office. Responsible for the training, and payroll, logistics, Sarbanes-Oxley compliance, OSHA compliance, and safety of 33 craft employees, and 2 supervisors. Responsible for all aspects of human resources including, interviewing, hiring, training, job assignments, upward mobility, labor relations and labor negotiations between management and labor unions. Had sole responsibility of an annual budget of $2.6 million dollars. Kept financial records for the daily requisition of retail merchandise, and supplies averaging $80 thousand dollars.
July 2005 to February 2008 - Manager, Customer Services, Clermont Post Office; Managed the day to day activities of three tours in the receipt of mail, providing window and retail services, mail delivery and collection. Responsible for payroll, payroll adjustments, logistics, and safety of 110 craft employees and 3 supervisors. Responsibilities included for all human resources duties, including interviewing, hiring, training, job assignments, and career development. August 1991 to
July 2005 - Supervisor, Customer Services Central Florida District: Supervised the delivery and collection of mail associated with several stations and branches throughout the Central Florida District. Program Manager/Team Leader; responsible for the training, payroll, safety, logistics, and work schedules for each station or branch under my supervision.
June 1980 to August 1991 - Letter Carrier, Orlando Post Responsible for the delivery and collection of mail, managing the carrier routes including customer service.
August 1974 to July 1979 - Security NCO/Administrative Specialist, United States Air Force: Responsible for submitting applications and maintaining files for Secret and Top Secret Clearances for the 2179th Communications Squadron. Responsible for updating, and maintenance of publications, regulations, and policies affecting the 916th Air Refueling and the 2179th Communications Squadron.
AWARDS: Merit for Outstanding Service (U.S. Postal Service) - 1996, 2004, 2005, 2006, and 2007. Letter of Special Achievement (U.S. Postal Service) - 2003 and 2004, Perfect Attendance (U.S. Postal Service) - 1991 to 1998 and 2001 to 2008. Good Conduct (U.S. Air Force) - 1974 to 1979. Meritorious Service (U.S. Air Force) 1974 to 1979.
Civic and Professional Organizations: Member - Orange County Sheriff's Advisory Board, Member - African American Alliance for Education, Honorary Deputy - Orange County Sheriff's Office, Member - Notary Public, Member - Macedonia Missionary Baptist Church.