Summary: Several years working in the Human Services field Supervising Youths and Direct Care Staff. Familiar with Agency and Policies Structures; health and safety standards required by New York City/New York State and Social Services Agencies.
EXPERIENCE: 10/09-06/11 Child Care Supervisor-ABBOTT HOUSE, Irvington, New York 10533
Responsible for the supervision of all full-time, part-time, and per diem Direct Care Workers and under the direction of the Unit Administrator and keeping the Unit Administrator fully informed regularly regarding all matters pertaining to the Group Home. Attended weekly team conferences and monthly treatment planning meetings. Also participated in screening for perspective employees, submitting appropriate payroll sheets, preparation and presentation of staff evaluations, trains new child care staff and familiarizes new staff with agency policies and procedures. Responsible for the Group Home to meet health and safety standards required by New York City/New York State Department of Health, Fire Departments and Social Services. Achieved Group Home program by having one on one supervision with staff on a regular basis, demonstrated as a role model and guidance to both youth and staff. Provided sufficient coverage on all shifts, general maintenance of facility, insuring adequate recreational monies, allowances, clothing, supplies, etc. for Direct Care Workers and residents to use. Maintained daily logs, accurate records of expenditures, clothing and facility census.
08/04-08/08 Child Care Counselor-Leake and Watts Inc. New York 10705
Supervised residents at all times, assisted motivated residents to perform daily independent living skills. Assured the safety of residents , performed other tasks such as; cleaning, meal preparations, driver, fire drills, placed food orders on weekly schedule. Achieved goals by; multi-tasking; coaching and motivating residents by utilizing therapeutic crisis intervention skills, integrated coping and counseling skills. Utilized appropriate techniques of behavior management. Successfully completed all therapeutic crisis intervention training courses.
06/04-03/06 Supervisor-H.O.P.E. Inc. New York 10705
Supervised and monitored daily operations of Food Pantry. Ordered food and supplies from Food Bank weekly for distribution on monthly budget. Documented and prepared monthly reports. Distributed food to needy families with referrals from governmental agencies. Supervised youths thirteen to twenty-one years of age in an after-school program. Achieved successful daily operation by teaching and training youths work ethics, prepared them for job readiness by teaching customer service skills; such as greeting client ,speaking in a pleasant tempo, and receptionist etiquette skills.
10/00-10/01 Habilitation Specialist- United Cerebral Palsy of NYC, New York, New York 10017
Developed, implemented functional programs for individuals according to state requirements, supervised and delegated habilitation assistants in monitoring consumers in class. Achieved individuals goals by creating groups and individual activities to engage each consumers capabilities with their disabilities. Group activities encouraged consumers to communicate and worked as a team in activities. Achieved AMAP certification and certificate for ASL.
10/98-12/99 Crisis Hotline Counselor- Victim Services, D V Agency, New York, New York 10017
Assessed callers needs, performed crisis counseling, assisted in advocacy, delivered information, referrals for shelter programs, advised of legal options, and mental health programs,. Responded to calls by remaining calm, listening and re-iterating their statements, responding to their needs with empathy and inquiring to their safety. Performed assistance in filing CVB/SCR applications, assisted with documentation of calls for statistical reports. completed several trainings on domestic violence and other victimizations issues.
02/94-10/98 Administrative Assistant; Mount Hope Housing Inc. Bronx, New York 10453 Assisted director of property operations, four managers, legal clerk, and receptionist coverage. Achieved most task by multi-tasking during receptionist coverage operating a telephone system with twenty in-coming lines, typing letters and memo's, logging and taking maintenance request for tenants. Served as principle liaison between property managers and tenants by troubleshooting and problem-solving. Managed tenants record while filing with up-dates of leases, lease renewals, Section 8 voucher, household compositions and other important documentations. Also served as liaison when necessary between superintendents , porters and managers which maintained a line of communication.
EDUCATION: College of New Rochelle, Bronx, NY 10453 Bachelor of Arts Major/Social Work Minor/Psychology
COMPUTER SKILLS: Microsoft Works, Words, Excel
REFERRENCES AVAILABLE UPON REQUEST
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