Established Mail-Order catalog and procedures. Processed phone and written orders, until Time Warner took over order-taking and fulfillment, 1996. Supervised department of three, re customer complaints i.e. product, order problems, customer relations. While serving in this capacity, logged hours and hours of phone and written customer relations, without receiving one letter of complaint, after trouble-shooting and eradicating order problems in my nineteen years of service. Served as official â€œmusic expertâ€ by answering a vast array of questions regarding Rhino catalog and music in general. Wrote and edited catalog and related supplemental blurbs. Acted as A&R consultant and compiler for both â€œFrank Zappa, Beat the Bootsâ€ projects. Transcribed existing Zappa tape vault consisting of over 9,000 reels.
04/2003 - 05/2010
Hi De Ho Books With Pictures
Purchase books directly from publisher for resale. Purchase all books, contact authors and coordinate all signings for the LA Book Festival, held at UCLA. One of the most prestigious book events annually. Supervised staff of eight.
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