Qualifications Summary: A motivated, energetic, goal oriented professional with diverse experience in public relations/marketing, community relations, sales support and customer service. Committed to excellence, with a strong work ethic, functioning effectively within an organization to accomplish objectives and goals.
Â· Articulate written and oral communication and presentation skills.
Â· Accomplished in establishing and maintaining business and community relationships
Â· Ability to understand the market, analyze the competition and effectively strategize to achieve positive results
Â· Competently coordinate and manage various levels of support
Â· Experience in advertising, media planning and creating cost effective promotional strategies
Â· Successfully coordinate the planning and execution of annual events, seminars and presentations
Â· Skilled in the production of various forms of media creation
Â· Outstanding customer/vendor relations
MAVERICK ELECTRONICS 2004 – December 2009
Inside Sales/Customer Service Representative
Managed a 30 plus customer base in a high-dollar manufacturing environment. Coordinated efforts between sales, engineering, production, purchasing and shipping departments to provide â€œcradle to graveâ€ customer service.
Â· Instrumental in the successful start up for four major customers
Â· Established and maintained working customer/vendor relationships from sales and expedites to quality issues – customer service surveys above average
Â· Managed and coordinated all areas of production to ensure on time delivery for customers. In 2006, was the only representative to receive a top 5 supplier rating
Â· Used forecasting methods to aid in material purchase planning to insure on time product manufacturing and delivery
Â· Played vital role in rectifying customer credit issues resulting in expanding sales and service
LIGHT OF HEARTS VILLA 2001 – 2004
Director of Marketing & Communications
Responsibilities included marketing, community relations, creative newsletter production and advertising for a non-profit retirement community.
Â· Created and co-produced unique print and radio advertising to generate public recognition
Â· Expanded community awareness by participating in conventions, public events and creating relationships with area newspaper and radio personnel.
Â· Cultivated strong relationships within the community by providing free presentations to organizations and inviting public officials and area seniors to facility events and programs.
Â· Helped to initiate facility web site and continued its development and maintenance
Â· Served as co-editor of semi-annual newsletter, supervising all design and production.
Â· Favorably managed an annual budget.
Â· Evaluated and analyzed results of programs, projects and advertising to continue effective progress
Â· Productively networked with other senior service organizations to keep current with industry standards and provide positive public visibility
Â· Assisted in strategic planning and grant writing with the Board of Directors to achieve goals
Â· Board Member of UHHS Bedford Senior Network Association
LIGHT OF HEARTS VILLA 1997 – 2001
Director of Resident Services
Â· Launched a junior volunteer program providing a medium for area high school students to form meaningful relationships with the senior population
Â· Created and maintained working relationships with local media, businesses and municipal officials
Â· Hosted and organized annual craft fairs and holiday dances
Â· Provided a positive environment for a strong and popular adult volunteer program
CITY OF GARFIELD HEIGHTS 1992 – present
Fitness Instructor & Personal Trainer
Â· Provide challenging fitness classes in a non-threatening and welcoming environment for the general adult public
Â· Market program within community by supplying written information and public wellness presentations
Â· Keep certification current by completing CEU accredited courses
1998 Kent State University, Bachelor of Science degree, School of Journalism; public relations major
Completed numerous certifications by the Aerobics and Fitness and Association of America in seven categories and continue certification requirements.