Pleasant outgoing customer service professional that’s able to multi-task with accuracy.Efficiently able to handle multi-line phone, data input, cash handling, problem solving and scheduling.Knowledgeable with Microsoft Office, Excel and the ability to learn custom software.Capable of handling customer inquiries and able to follow through and finish tasks accurately and with in a timely manner.Creating a comfortable environment by having excellent communication – written and verbal.
We are a contracting company. I work Allegiant Airways ticket counter and gate at the Mid-ContinentAirport. I also do ramp and cleaning of Southwest Airlines.For Allegiant I greet passengers and check them in. Add bags and collect any fees. Print boarding passes and ensure that all bags are tagged correctly down at the ticket counter. At the gate I make sure that the Captain has all needed paperwork for the outgoing flight. I do overhead boarding announcements and enter all necessary data into the computer for the flight coming in and for the flight going out.Drive the JetBridge to and away from the plane. Ensure that the flight is boarded for an on time or early departure.The safety and security of the flight and the passengers is always of the utmost importance. Working closely with TSA -airport security and all team members of the airport to keep it safe and secure.
•Aerotek / Aviation Customer Service – Contract04/2013 – 05/29/2013
Was hired for a contract position as a CSR for Airtran Airways. Greeted and checked in passengers, added any bags and collected fees due to the bags or for purchasing tickets.Assigned seats, printed boarding passes and made sure all bags were tagged correctly.At the gate I did any upgrades, overhead announcements, entered in all flight data and gave all necessary paperwork to the Captain.I drove the JetBridge to and from the plane. Boarded all ticketed passengers for an early or on time departure while maintaining the safety and security of all passengers and crew.
•JcPenny Customer Service / Recovery12/2012 –05/31/2013
Providing customer service while maintaining the stores core standards. Cashier, card payments, catalog orders and pick ups, credit card applications, straightening racks, tables, dressing rooms, wall displays and any special projects that need to be done.
•Convergys – Inbound call center csr for at&t11/2011 – 9/2012
Answered inbound calls to set up new accounts, up-grade and or down-grade current services to ensure the customer is receiving the best value for wanted services.Provide billing explanation, reprint of bills, payments, auto pay set up, one time payments as well as credits to an account. Doing call backs if necessary.Making sure accounts are noted fully and correctly for a one call resolution.
•Tiny Toes Day Care – Licensed Home Day Care Provider05/2009 – 08/2011
Providing quality child care for infants and up. Daily activities included but not limited to outside play, art’s & crafts, reading, writing, pre-k, free time, naps and a safe and clean environment. Provide healthy meals and snacks. As a small business I understand the importance of punctuality, reliability, deadlines and communication.
•Family Medicine East – Front Office Reception 04/2008 -12/2008
Responsible for opening and closing of the front office. Greeted and checked in and out patients. Verified and entered billing (insurance) information, scheduled appointments, filed, faxed, copied, collected co-pays, handled medical records and multi-line phone. Accurate data entry for new and updated patient demographics. Worked directly with the doctors, nurses and office staff.
•Domestic Engineer03/2007 – 04/2008
•UMB Bank – Retail Specialist/ Teller11/2006 – 03/2007
Teller transactions including but not limited to check cashing, deposits, savings bonds, loan payments, vault and ATM balancing, audits, inventory and customer inquires. Personal Banker operations included sales, basic knowledge of all retail and consumer products and services, new account set up, account closures, check orders, notary, cd’s, wire transfers and any other operations that manager may need assistance with.
•Dillard’s – Sales Consultant10/2005 – 11/2006
Experience with cash handling and inventory procedures. Awarded a promotion for exceeding sales goals and high customer service standards. Worked in Juniors and Lingerie. Was an asset to the company by training new employees and creating team players.
•Target – Inventory03/2004 – 11/ 2004
Unloaded multiple pallets of merchandise to stock store. Working with and finishing with-in deadlines. Creating new layouts. Providing a pleasant retail experience by replenishing merchandise.
•Undergraduate studies – ButlerCommunity CollegeAndover/ El Dorado
•CNA certified, CPR certified, First Aid certified
•Proficient with multi-line phone, front office reception, detail oriented, 10 key, cash handling, data input, scheduling, filing, faxing. Competent with Microsoft Office, Pulse and E-Clinical software. Possess excellent written and verbal communication.
Extra Curricular Activities
•Enjoy spending time with my family, cooking and doing art.
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