Excellent customer service communication and organization skills.
Multitasking ability,phone skills and solving customer issues.
Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
August 1996 to Current Red Lobster Charlotte, NC Server
Greet and welcome customers dining in, prepare and deliver food and beverages in a timely manner and strive to increase sale daily. December 1999 to March 2006 Alltel Communications Charlotte, NC Customer Service Team Lead
Described product to customers and accurately explained details and care of merchandise. Assist Supervisors with escalating calls as well as other team members. Monitor representatives for quality service and solved customers issues when requesting a Supervisor.
1989 Kings College Charlotte, nc Diploma Accounting
Principles of Accounting, Cost Accounting, Professional Development, and Oral Communications. Personal Income Tax, Typing, Business Mathamatics and Microcomputers. Livingstone Salisbury , NC 1 year Accounting
Accounting Principals I and II, College English, Business and Communication.
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