Dynamic, success-driven and self-motivated professional with significant years of experience in providing an exceptional performance in all facets of performing a variety of routine and complex administrative and professional work in analyzing and administering the various components of the employee benefits’ and workers’ compensation programs. Proven ability to consistently mentor people and lead teams to achieve organizational objectives. Possess excellent interpersonal skills fit to a dynamic environment that ensures client satisfaction. Equipped with excellent work ethic; possess strong sense of responsibility and leadership with commendable track record of dependability, pooled with absolute integrity. Consistently recognized by colleagues for exceptional talents in analysis and problem resolution in fast-paced environments.
Proficient in English, Tagalog, Pampango, and Romanian Languages
Top Secret Clearance (DHS)
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Science, Business Administration and Management HOLY ANGEL UNIVERSITY Angeles City, Philippines
Trainings and Certifications: ICASS – International Cooperative Administrative Support Service Training and Certification/ US Embassy Bucharest Positive Start Management Training, Training for Upper Management Level /Broward County, Ft. Lauderdale Claims Resolution Training, Certification in Claims Resolution,Legal Training/Travelers Hartford,Connecticut Investigation and Fraud Claims Training, Certification in Investigations/Travelers New York Human Resources Training/ Broward County, Ft. Lauderdale Licensed All Lines Adjuster/ Florida Department of Insurance Presidium Inc., Workers’ Compensation Training/Glendale,CA Insurance Educational Association, Certification in Worker’s Compensation, California Self-insured Administrator/Woodland Hills,CA Philippine Airlines, SABRE system, ticketing, air tariff, customs and immigration clearance, customer handling, and international procedures, sales and marketing/Honolulu,HI Cathy Pacific Airlines, Salesmanship and Marketing Training/Los Angeles,CA
System Training: Windows 2007, Lotus 123, T-Mate, HRIS, Native, Medical Matter, Word Pro, Able system, Sabre, Sonic System Bahamas Lost and Found System , Prism, Stars, Word Perfect. Lotus Pro, Risk Tract, GroupWise, AS 400. Microsoft, HR recruiter, Cyborg pay system, Stars, Excel XP program, Counterfeit Tracking System (CTA), Master Central Index (MCI) and Oracle Sunflower system, U2Solutions, API, World Tracker. EncoderPRO
District Manager/Sales & Marketing Manager EL TORITO Restaurant Bar and Grill Bucharest, Romania, Istanbul,Turkey,Los Angeles, CA-Denver,CO 2005-Present Manage and direct daily operations of multi-restaurants including hiring, training, P & L, budgeting, scheduling, food/beverage/labor cost control, quality control, and purchasing; develop and implement company policies and procedures *Developed and lead the field operations team, oversee store’s operations; ensuring each store is providing fantastic customer service, retaining great employees and producing the best product possible while operating a profitable business Accountable for establishing, maintaining, and coaching company vision, standards, and culture and developing self-reliant, successful Restaurant Managers * Work closely with the Executive Chef and General Manager to ensure the highest quality hospitality experience possible * Effectively ensure guest service meets company standards and customer satisfaction is maintained * Consistently monitor the safety of the restaurant guests and staff through execution of food safety and restaurant safety standards and guidelines *Markets catering services to Embassies, Corporations, Airlines, Clubs, Fund Raisings,Television and Radio Stations * Manage all financial areas including sales growth, cost management, profit growth and workers compensation program *Opened several restaurants for franchise sale *Professional position responsible for managing the Restaurant internal and external communications activities including development of marketing materials, general advertising, web site content, online marketing, media relations, support of sales, fund raising, training and volunteer services * Manage corporate brand guidelines and ensures consistency throughout the Restaurant *Produces internal and external communications supporting Restaurant *Designs marketing materials using microsof words and excel, training materials, brochures, newsletters, postcards, print ads, outdoor signage. *Managed the FaceBook, BLog and Twitter content according to marketing communications objectives; writes and posts updates as needed *Develops, conducts and implement ongoing media relations and advertising campaigns to increase the awareness of the Restaurant and it service * Establishes relationship with media representatives, coordinates public relations activities such as generating press releases and proactive pitches and creates media, B2B Sales *Assist with developing and implementing the strategic marketing plan,follow up with customers using surveys
Regional Retail Sales Manager(PT) PANIPAT BAKERY DISTRIBUTION Bucharest 2005-2008 *Developing innovative strategies and tactics to increase and/or gain distribution of core and innovation items in order to address high-volume customer concerns and attain budget * Assesses market needs, formulates execution strategies and communicates to key personnel within agency, customer, and internally *Ensuring presentation of new and existing products to customer utilizing a full range of data and resources for sell in at store level * Troubleshoot distribution, voiding issues and measuring results *Working through agency team and collaborate with retail sales organization to meet objectives *Creating and providing tools for agency team, training agency reps, and insuring compliance and execution *Understanding market and customer pricing strategy *Executing headquarter plans as directed by the retail sales organization and agency *Influencing cross functional areas including Marketing, Supply Chain, Customer Marketing, Business Management and Retail Sales *Represent company’s showcase and sell products to assigned territory or region *Point of contact between a business interested in buying a product and always looking for new accounts *Interview hire, train employees and oversee managers of each store in area *Assuring that all shelves are stocked, books balanced and each store are meeting sales goals *Help develop the skills of sales force and marketing strategy *Monitor what competition is doing and instituting practice that have proven to be successful *Keeping track on inventories at each location under my supervision
Resident Administrative Manager U.S. SECRET SERVICE American Embassy Bucharest, 2007-2010 Provided administrative and logistical support for the Bucharest Resident Office with Financial/Cash Management, Property Management, Travel Management and Purchasing Procurement Management * Procurement Management by reviewing purchase requests to ensure accuracy, funding, appropriateness of justification and use of appropriate purchasing procedures * Instructed and guided RAIC and office personnel regarding policies, procedures and regulations * Directly responsible for budget management, reviewing expenditures, maintaining financial records, and preparing financial reports,worker’s compensation * Exercised control of Interagency Cooperative Administrative Support Services (ICASS) charges, including proper application of cost center charges * Prepares Preliminary survey reports for all proctective visits and other reports relative to specific investigations *Served as the property manager and maintain accountability of all property * Established and maintained liaison with field office/Headquarters, local government officials and with representatives of various Federal agencies (i.e. Embassy, DEA, FBI, ICE, Defense, etc. * Coordinated commercial airlines/car reservations, and lodging bookings for Agents/families and Foreign Service National (FSN) via U2Solution
Risk Management Claims Supervisor BROWARD COUNTY RISK MANAGEMENT DEPARTMENT Ft. Lauderdale, FL 2001-2004 Oversaw the operations of the County’s Self Insured Worker’s Compensation Section; directs thru subordinates the planning, scheduling and coordination of all Worker’s Compensation claims adjusting activities,manage care programs, alternate work programs and return to work programs * Participated in interviews, hiring process, firing and train new employees assigned to unit. Conducted yearly evaluations, updating job descriptions and classifications comparison * Investigated claims for compensability through recorded interviews, background check, hospital check, criminal check, work history and verification of citizenship in adherence to state law and regulatory requirements * Conducted Fraud Investigations. Supervised the Special Investigations Unit (SIU) investigated the compensability of all claims that are questionable and made three point contacts with employee, previous employers, witnesses, and medical facilities to make sure claims is arising out of employment * Established claim reserving practices to ensure that claims are adequately reserved, performs periodic claims audit and file closur * Coordinated defense preparation with County’s defense attorneys, attend and assists at legal depositions, hearings and mediations. Handled 275 litigated files * Trained section employees and employees of other County division on State and County rules and regulations regarding Worker’s Compensation rules, regulation, policies and procedure * Supervised Medical Billing Analyst * Facilitate workers’ compensation claim resolution from incident to closure Planned, organized and coordinated the activities of the national workers’ compensation program. Maintained claims management system for tracking workers’ compensation claims and related activities * Contacted injured workers and communicates with employees losing time or on transitional duty * Provided information and regular feedback to sites regarding injured employees (i.e. anticipated return to work, medical progress, etc. * Coordinated transitional duty program with medical providers, adjusters, employees and sites. Assists sites with transitional assignments that meet doctor’s restrictions * Participated in claim reviews/audits to ensure claim accuracy, claim progress and reviews carrier information with Finance/Risk * Assisted HR Department in screen ng, interview candidates and develop recruitment materials to include interview guides, ads and brochuresDWC’s, processing rehab/vocational bills, medical payments/expense billings *Created the Workers Compensation Procedure Manual
Worker’s Compensation Manager:CITY FURNITURE Sunrise, FL 1999-2001 SIU Adjuster: TRAVELERS PROPERTY CASUALTY CLAIM Plantation, FL 1997-1999 Claims Adjuster: PRESIDIUM INC. Pasadena, CA 1993-1997 Claims Adjuster: CALIFORNIA COMPENSATION AND FIRE Glendale, CA 1990-1993 Reservations/Outside Sales: CATHY PACIFIC AIRWAYS Los Angeles, CA 1989-1990 International Reservations/ Sales: ALL NIPPON AIRWAYS Los Angeles, CA 1988-1989 Passenger /Customer Service Supervisor: PHILIPPINE AIRLINES Honolulu, HI 1985-1988
MEMBERSHIPS AND AWARDS
Worker’s Compensation Claims Profession Infectious Exposure Committee Emergency Medical Service Association Claims Association ICASS Committee Member Franklin Award on May 2009 Extra Mile Award May 2009
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