Full time employment with a progressive company in a position that presents the opportunity for advancement.
TS2 June 2006 – August 2007
T-Mobile | Frisco,
Responsible for imputing data, while helping cus negotiate the network, to establish connection, to other wireless companies. Also keeping complete records of all calls that comes though the center and helping in a professional, friendly , upbeat manner, to ensure the cus have a pleasant and knowledgeable experience. Also taking pymts , and making sure network is updated, and able to connect to other companies
CSR January 2005 – April 2006
Security and Surveillance
Responsible for customer support with h&block technical questions answers…also purchase & refunds..as well as escalations to tier 2 specialists…responsible for restoring the network for other employees under my supervision when rquired. also reseting passwords and logins as needed.
TechnicianFebruary 2004 – August 2005
Telvista | Plano,
Problem resolution and customer retention. Charged with responsibility for escalated client cases.Updating issues with detailed information of problem synopsis and resolution. Interfacing with various groups to resolve issues.required to reset all passwords for other employees and change passwords when needed.responsible for over 20 other employees as team leader. restoring computer network when required.
9-2000 – 4-2001
Stream | customer service certificate
NOC Engineer Verio