OBJECTIVE: To obtain a position that will allow me to use attained skills and affording opportunities for advancement.
6/23/05 – 6/12/08 LandAmerica Financial Group, Inc., 10 So. LaSalle Street, IL
Started as Customer Service Rep. – From: 6/05 – 9/07 duties were to: Place Commercial New Orders thorough out the Illinois Metra Area and down State to the varies assigned Vendors, and forward to customers thru emails informing them of their assigned number on a daily basis, Assist customers via emails and phone calls, with any request as to their Commitment Titles, Policies, recorded documents and any other request them may had. In 9/07 – 02/08 moved on as Escrow Specialist, Duties & Responsibilities were to process escrow files by receiving and completing forms for deposit in escrow accounts, transmitting escrow instructions and other documents to lenders, preparing additional documents and escrow instructions as requested by the principal, real estate agents, and documents and attorneys, and forwarding necessary documents and information to the officer. Close escrow files by carrying out routine maintenance tasks such as receipting title insurance and recording fees from title officer and balancing files; drawing escrow closing statements showing debits and credits of parties involved; transmitting checks, closing statements, policies, etc. to the respective parties involved; and maintaining follow-up necessary for completion of transactions and insurance of policies. Opened escrow files and set up new files with appropriate information, obtaining necessary additional information from parties involved in transaction and preparing and transmitting escrow instructions to parties involved. Proofread and transmitted title policies and other pertinent papers to parties involved, transmitted disbursements of any monies held in escrow for payments of repairs, assessments taxes, recordings etc., and any other purposes. Assist customers by providing general information on company escrow services, procedures and status of cases. Performed clerical duties such as filing, answering phone, logging in cases, and typing forms and correspondence. Assist construction department with disbursement of checks. At end of February company started down siding depts., I was then moved to assist as Front Desk Receptionist. I meet and greeted customers, directed all parties to their designated closings rooms, Scheduled closings for the Commercial and Agency departments. handled all incoming mail and all incoming calls as well as all my above mentioned duties.
09/29/89 – 6/21/05 First American Title Insurance Co., 30 No. LaSalle St., IL 60602
Started as Commitment Typist for 2 Â½ years, proceeded onto Later Date Examiner in 1991 promoted to Accounting Department from 1991 – 1993, duties were to balance all (10) Offices accounts and monthly ledgers, collecting and depositing of daily deposits and receipts, required hold backs and voided checks, acquiring photo copies of required cancelled and cashed checks. Making sure all incoming wires were assigned to their designated offices where I later moved on to handle all Office Title Indemnities along with the assistance of the acquiring and disbursement of yearly Tax bills, refunding any access funds back to the customer and collection of company Title Fees, tying and mailing of letters from 1993 – 1995. Later advanced on as Assistant to the Commercial Production Manager from 1995 to 1996. Were I assigned New Title Orders to varies counties, sending out documents for recordings, typing and assembling of files, copying of required documents and ordering of UCC Documents. From 1996 – 1997 I accepted position as Assistant to the Title Officer/Legal Counsel. Were I preformed varies duties tying and revising commitments and policies. Issued Hold Harmless letters along with other varies assignments where I was then appointed by the Company’s (Vice President) to create a Template for the Attorney Agent Program. I worked with examiners in typing Search Summaries/Title Commitments, faxing summaries to Attorneys for reviewing and their signatures and approval, then mailing/faxing title commitments along with necessary documents to requested parties from instructions on the title applications from 1997 – 1999. In late October of 1999 – October 2001 I accepted position as Sales Coordinator/Administrative Assistant were I assisted the the Hyde Park Rep & the Loop Lender Account Rep. My duties were to fax back to the Lenders and Attorneys confirmation of their received orders, make copies and distribute the daily report along with title applications received to each Rep. for their daily order counts and any other requested tasks. Preparation of monthly reports and Attorney Agents Presentation Packages, Ordered logged, stocked and issued supplies to Lenders and Attorney Agents at their request. Assigned, Placed and confirmed, REO orders (only) for the Santa Anna Office – Main Branch Office. Also placed and confirmed with sometimes typing, examining and photo copying requested documentation on Special Super Rushed National Commercial orders. In July 2001 Company moved the Loop Construction Escrow Dept., and the Production Office to their Warrenville Office. Were I was assigned to the Title Indemnity Dept. Assisting the Advisory Title Officer and the Construction Escrow Dept., performing multiple tasks such as preparation of files, acquiring &
disbursement of yearly tax bills, refunding overages back to customers &
collection of company Title fees, typing and mailing of letters, receiving,
viewing & faxing of the subcontractors lien waivers, also issuance of
checks upon approval from the Construction Officer. Later moved to
Escrow Dept., as Closing Coordinator from November 2002 thru April
2003. Duties included daily preparation of Closing Files, Short Form
Policies & balancing of the Loop Residential Closing deposits received
for the Trust 32 Report for the accounting dept., along with receiving &
logging in of UPS, FedEx & Airborne packages. Filing & handling of
customer service calls. In April of 2003 thru November 2003 accepted
position in Escrow Disbursement Unit. Required to Call Lenders for
Funding authorization, the faxing of varies documents for funding
approval, disbursement of all noted checks, filing of Lenders Packages &
Payoff Letters and making sure that buyers proceeds checks were
available in office of their choice for pick-up. Disbursement Unit
dissolved in November and I preceded into training as closer.
FirstAmerican then experienced a layoff and Company presented me
with a choice as Front Desk Receptionist/Office Assistant to their
Residential closing dept. My duties varied from Meeting/Greeting
Customers, making sure all incoming calls were directed to appropriate
depts., and properly designated to the other Branch offices, assisting
customers with any documentation requested at closing (such as Signing
of New Hud-1 Statements, deposits and their signatures on any new
documents required by their Lenders), disbursement of checks to
Attorney Agents, assisting closers as well as the Sales Reps with any other
tasks, along with preparation of the overnight bags.
Office of Mrs. Toni Preckwinkle – 4TH Ward Alderman @ 47th and
08/2008 – 11/2008 Cottage Grove.
Worked on Obama’s 2008 Champaign. Assisted as phone operator calling people thru out communities interested in volunteering or
If they where Registered to Vote.
KNOWLEDGE OF: Microsoft Outlook, Word, Excel, Data Entry, Light Book-Keeping, Front Desk Receptionist and Switchboard Operations.
1997 – 1998 Computer Learning Center – Diploma Received
1969 – 1973 DuSable High School, 4934 So. Wabash, Illinois – Diploma Receive
REFERENCES: Upon Request