More than ten years of office experience in a hospital setting. Accurate, detail-oriented, reliable. Excellent communication with strong customer service skills and ability to work effectively in high pressure environment.
Surgical Coordinator, CONDELL MEDICAL CENTER, Libertyville, IL 9/98 -10/08
Fulfilled many patient assistance duties in this fast-paced office. Calmed patients’ fears,
created comfortable atmosphere, and acted as emotional support. Handled a full range of duties; scheduling of appointments, billing, insurance, and compiling medical charts and reports. Maintain open lines of communication between patients, physicians, staff, and laboratory personnel.
Real Estate Sales Associate, COLDWELL BANKER, Vernon Hills, IL 4/97 – 6/98
Examined and evaluated prospective commercial and residential properties. Responsible for making offers, closing deals, and initiating resale activity. Negotiated final sale prices with buyers. Dealt with lawyers to create contracts. Strong rapport with customers, resulting in numerous referrals.
Customer Service Representative, UNITED AIRLINES, Mount Prospect, IL 11/95 – 12/96
Managed computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions. Maintain excellent research, planning, and follow through skills.
Lutheran General Hospital (Nursing School), Park Ridge, IL 1967-1970
Nursing Program, 3 years
WordPerfect, Microsoft Word, Outlook; Internet