|Experience||2006 Rick Hendrick Imports Charleston, SC
§ Processed warranty claims for Saab, Volvo, BMW, and Mini.
§ Entered in excess of 500 claims per day.
§ Managed to get company caught up with old claims.
§ Filed sales tickets.
§ Assisted the human resources department in sorting through claims.
2005-2006 Saturn of Springfield Springfield, MA
Front Desk Receptionist
§ Greeted every person who walked through front entrance of dealership.
§ Directed visitors to appropriate departments in a courteous manner.
§ Answered all incoming calls on multi-line phone system.
§ Utilized the paging system to direct phone calls.
2008-2009 Borders Eastchester, NY
Kids Book Specialist
§ Maintained order in hectic children’s department.
§ Helped customers find products appropriate for specified age of children.
§ Kept department stocked full of books, toys, music, and movies.
§ Performed merchandising for entire store working off company charts and own creativity.
§ Completed all inventory activities required for children’s department.
§ Hosted themed parties for local children.
§ Handled cash in excess of $5,000 per day.
|2008 YWCA White Plains, NY
Supervised Visitation Intern
§ Observed visits between children and non-custodial parents.
§ Recorded all conversation and behavior during visiting time.
§ Intervened when necessary to make each visit successful and safe for everyone involved.
§ Entertained children with structured activities in waiting periods.
|Education||2007-2009 Iona College New Rochelle, NY
§ B.A., General Psychology
§ Graduated cum laude.
§ G.P.A. 3.7.
|Activities||Leader of Student Activities Committee, Gold Key tour guide, intramural soccer star, member of the Student Alumni Association.|
|Skills||Skilled with Microsoft Office Suite, Macs, Windows, SPSS. Excels in fast-paced environment and is committed to excellent customer service and sales. Works great independently and as part of a team.|