46 0 N. Main Street #407
Objective: Professional in Customer Services and Sales, with diverse experience in the healthcare industry and nutritional background.
Solid customer relation and problem solving capabilities
Knowledge of medical terminology
Medical, nutrition and dietary experience
Bilingual: English/German and knowledge of French
Vitamin Shoppe, Arlington Heights, Illinois, Aug 2003 to Present
Customer Service/Retail Sales
Key holder part of management and associate to assist store operations.
Returns, opening and closing the store, acting as manager on duty, supervising other associates, filling in when managers are sick/off.
Provided customer service in accordance with company policy combined with sales in a
professional retail atmosphere.
Used resources provided by the company to explain the role of nutritional supplements.
Responsibilities include the sales of vitamins, minerals, nutritional drinks, homeopathic products, digestive enzymes and herbal teas.
Sunship1 Airlines , Arlington Heights, Illinois, from Nov 2004 to May 2005
Customer Service/ Call Center/Travel
Distinguished sales record for 30 days
Took phone calls from outside and within.
Made airline bookings using the airline computer system provided.
Researched the lowest fare to accommodate customer’s wishes.
Product knowledge for travel destination of the airline utilizing Airport codes.
Reception: Answered incoming phone calls for executives, with multiple lines to ensure phones were answered and directed to the right person.
Preiser Animal Hospital, Northbrook, Illinois, Jan 2003 to June 2003
Assistant Manager at Heartland Animal Shelter
Assisted adoptions, screening to make sure the potential adoptive families were able to provide an adequate home for cats and dogs.
Checked in animals into animal hospital for disease control prior to intake and eventual adoption to ensure overall safety according to regulations of the animal shelter.
Supervised and instructed volunteers on the rules and regulations of the animal shelter according to the standard set by the animal hospital.
Helped to maintain medical records and assisted in the shelter office to provide organized access for staff and volunteers.
Home Depot, Lake Zurich, Illinois, Jan 2001 to July 2002
Customer Service Representative
Responded to customers’ diverse needs such as access to inventory and cost, delivery capabilities, and current availability through use of database.
Solved problems and followed up with orders while rendering customer’ quality service expectations in a timely manner.
Trained new hires and existing employees in customer service desk policies and procedures so as to properly handle customers.
Prepared daily reports for accountability, special orders, balance due and point-of-purchase discrepancies as a support to the Special Service supervisor.
Expedited special orders, traced parts and deliveries for customers by building solid working relations with installers, vendors and team members.
Bachelor of Science , Western Illinois University, 1990
Home Economics, Nutrition/Dietetics; Minor in Agriculture, with hands-on laboratory work and research.
Associate of Liberal Arts, Oakton Community College, 1987
Ms Word, Excel, Carex, Lotus1-2-3, dBase III, Unysis, Invision Mainframe, Radixx