To contribute enthusiasm, dedication, responsibility, and good work ethic; combined with a desire to utilize my skills for the benefit of your organization.
2003-2008 Albany State University Albany, GA
·Bachelor of Science, Business Information Systems
·Bachelor of Science, Business Management
2009-2011 Westwood College Online
·Master’s Degree, Business Information Technology Management
Skills and Abilities
Engaged in programming from a business prospective; Languages including: Visual Basic, C++, Java
Script, HTML, Perl, etc.
Computer Program in Business
Management issues, data codes, protocols, network architecture, local area networks, communication media, hardware and software.
Learned advanced network essentials, routing Protocols and Concepts, LAN switching, WAN technologies, Desktop Hardware and Microsoft Network Operating Systems
Advanced Computer Applications
Learned concepts, components, and structures of information systems and their applications in business and managerial decision making
Management Information Systems
SQL, managing the data needs of an organization, database, modeling, normalization and data structures. Entity- Relationship modeling, normalization, relational database system development and management using an industrial leading database system such as ORACLE. Also included oriented databases, distributed databases, database programming, and advance database management issues.
2011-Present Dollar General Atlanta, GA
Recruiting, staffing and training a store team.
Assisting with store merchandising by staging, stocking and placing merchandise in storage
Providing customer service leadership
Participating in store opening and closing activities
Completing all paperwork and documentation according to guidelines and deadlines.
Ensuring proper cash handling and register procedures, key control and company security practice
2009-2011 Walgreens Atlanta, GA
·Assist customers and manage store employees
·Assist store manager with orientation training and other tasks to support store employees
·Merchandise, manage cash/ensure cash controls, and process order reviews
·Control inventory, ensure proper store condition, receive and stock merchandise and prepare reports
2006-2009 WalMart Albany, GA
Sales Associate/Customer Service Manager
·Assist customers with locating products and making the best selection
·Ensure customer and employee safety by keeping area clean and neat
·Maintain and organize product inventory
·Over see the cashiers daily activity
·Make sure all lunches and breaks are taken and that they leave on time
2005-2006 Call Tech
DSL Customer Service Representative
·Troubleshoot customers and businesses issues with AT&T DSL services
·Used problem solving skills and knowledge of computer networking to identify solutions for better internet performance
·Used oral and written communication skills toward providing excellent customer service
·Earned grades of A+ in DSL training and computer networking courses provided by AT&T
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