I am seeking a Front Office position for a reputable, established medical organization, where I can utilize my extensive computer knowledge and medical office training. I am very detail oriented with strong managerial, organizational and communication skills. Proficient in all MS Office products, as well as QuickBooks and Medisoft. I also have formal training with a certification as a CBCS (Certified Medical Billing and Coding Specialist) and a CMAA (Certified Medical Administrative Assistant).
Apr. 2009 – Dec. 2009 Arlington Career Institute
Major: Medical Office Specialist Certifications: CBCS/CMAA & CPR
2008 – Dallas Baptist University
Major: Psychology/Business Administration
CitiFinancial Mortgage Company Inc.
Admin Tech IV Sept. 2005 – Dec. 2008
-Provide operational and administrative support for the CitiFinancial Mortgage Training and Performance
-Prepare and maintain accurate statistical reports as directed by the manager.
-Accurately prepare memos, letters and forms accurately and forward all correspondence.
-Answer phones and forward messages as required.
-Prepares, analyzes and maintains daily/monthly/yearly statistical reports as directed by unit management.
-Composes daily correspondence and prepares outgoing mail.
-Reviews and distributes incoming mail.
-Maintain logs, files, make copies, orders supplies, answer phones.
-Assist with training of new employees.
Training and Performance Development – Citiflex Oct. 2004 – Sept. 2005
-Prepare and maintain Legal and Compliance reviews for TPI Training materials
-Liaison between training curriculum Developers and Legal team for CFMC, CTB, & CFBN
Call Solutions Call Center
Customer Service Representative/Team Lead Feb. 2004 – Oct. 2004
Campaigns: Premier Fax2Mail, Legacy Stop Smoking, Crystal Ear, Premier Ready Conferencing, Chase Bank,
Service Experts Outbound, United Healthcare Overflow Team Lead (Inbound & Outbound), FEMA
-Supervise agents in a call center environment to provide quality customer service and achieve superior customer
-Provide daily supervision, mentoring and coaching to agents. Initiate and implement programs to achieve
established customer goals
-Provide tools, resources and training to agents to meet or exceed all operational and contractual performance goals
-Ensure staffing efficiencies. Ensure compliance with company policies and procedures
-Maintain accurate agent job performance records including attendance and payroll
-Facilitate agent career development
-Make recommendations to improve efficiencies or achieve desired results
-Analyze account for cost effectiveness and actively seek cost reduction ideas
-Maintain positive client/customer relationship by meeting performance expectations
-Document job process, the duties, and the responsibilities of agents
-Completed Management Understudy Program April 2004
Medical terminology, Anatomy and Physiology, medical transcription, typing 60-65 WPM, QuickBooks, MS Word, Excel, PowerPoint, Access and Outlook, medical Law and Ethics and basic medical billing and coding.
AVAILABLE UPON REQUEST