Seek a challenging position as a Software Quality Assurance Engineer/Tester in the Information Technology field, which will utilize my strong testing back ground in UI/Unix systems and databases.
Over ten years of testing experience as Quality Assurance Engineer/Tester in telecommunications, internet/e-commerce/advertising using Unix and Oracle with excellence in testing GUI/web applications using automated test tools and manual testing. Experienced in analyzing requirements, develop and executing test plan, test cases, test scripts and documenting detail problem reports. Strong knowledge of Software Development Life Cycle (SDLC), Agile methodology, testing methodologies and techniques. Adapt quickly to new technical and functional environments becoming productive immediately. Expertise in performing different types of testing: Functional, System, Integration, Regression, and End to End Testing. Proficient in testing data integrity by querying the database using SQL and verify data updates in the database.
Database: Oracle, Sybase, MySql, MS Access, MS Query
Reporting Tools: Crystal Report, Oracle Report
Testing Tools: TOAD, DBArtisan, Mercury Quick Test Pro, Mercury Quality Center, Mercury
Defect Tracker, Rational Robot Clear Quest, Rational SiteCheck, Starteam
Parasoft SOATest, SOAPUI, Jira, Confluence, Test Link.
Platforms: Windows 98/NT/2000/XP, Mac, Unix, RedHat Linux, Sun Solaris, BlueMartini,
PegaReach and PegaRules Process Commander (PRPC).
Languages: HTML, Java, Java Script, Ajax, XML, VBScript, ASP, Unix Shell Scipting, SQL
Web Servers: MS IIS 4.0, Apache, Tomcat, WebLogic, AOL Server (AOL Proprietary)
AOL – Sr Software Quality Assurance Engineer December 2001 – Present
AOL Advertising Jan 2007- present
Â· Tech Lead of the QA team in 2007, which involved managed the project intake, work distribution, technical guidance and overall team management.
Â· Subject matter expert on Helios (ADTech ad serving web-based application) for the AOL Advertising organization. Provided guidance, demo on new developed Helios features and coordinating issues with ADTech Development. Played as a critical role in Helios UAT efforts and DoubleClick to ADTech migration. Assisted production support teams troubleshoot Helios related issues.
Â· Instrumented code coverage using Emma open source tool on Data Warehouse Reporting application (CPR).
Â· Perform QA functional, system integration, and regression on many AOL Advertising front-end and backend applications on different platform. Also, involved in API level testing using SOA test tool.
Â· Participated in ATI full migration launch which involved data migration of Banner repository, campaign banner association and end to end testing from campaign setup to campaign delivery.
Â· Participated in Sales Process Integration project by conducting end to end system integration testing from SalesForce to Media Planning System to Lombardi in Advertising.com
Â· Performed testing on Data Warehouse reporting application (CRP) which consumed the data from ETL process. Attend many requirement and design review on data warehouse projects.
Customer Care Nov 2003 – Dec 2006
Â· Technical Lead for Merlin QA outsources team in India. Oversee testing and provided support for diagnosing and resolving issues with various subsystems. Review test cases to ensure project requirements are met and mapped to test case. Worked with operation team to setup multi-QA test instances for functional, regression and pre-production. Coordinated release schedule with operation and release management team.
Â· Subject Matter Expect on Customer Care Retention Buddy java-based Application. Assisted automation team on creating the performance load scripts, provided demo and conduct UAT with participation of call center consultants and business owner.
Â· Leading Pega-PRPC Web-Registration project with QA resource in Dublin. Effort included setting up the QA environment, provide PPE and SRE to project manager, review test strategy, test cases, executed test cases and conduct bugs scrub with Development. Provide progress report to Technical Manager, Project Manager and Business Owner. Also, work as Primary tester on many other PRPC related projects.
Â· Conducted UAT session on FTC Third-Party-Verification with business and vendor. This included creating of test scripts, test accounts, test data and lab setup.
Â· Performed many other testing on Customer Care projects. Participated in requirement and design review to develop test strategy and test cases. Execute test cases and document defects and track issue resolution.
Ecommerce Merchandise / Member Services Dec 2001 – Nov 2003
Â· Performed store front UI functional and backend integration testing with vendor on order processing. Primary front-end QA on AOL Music and Movie project that built on Blue Martini Platform.
Â· Performed testing on network operation client tool (Pulse) which used to measure the health of the applications with automated error detection.
Â· Conducted testing on many CRM client tools and call center desktop images upgrade testing.
CardSystems Inc – Software Quality Assurance Engineer August 2000 – December 2001
Â· Performed credit card dispute software (EMS ) testing for merchants and cardholders. This effort included – developing and executing test cases, test plan, and test scripts; creating test data and understanding the Visa and MasterCard business process and requirements. The EMS application was developed in C++, which has two main components: Client and Server. All test scripts were written in VB Scripts and database scripts.
Â· Coordinated compliance release tasks among quality assurance, development and customer service teams. Also, reviewed and verified all compliance requirements with Business analysts and customers. Analyzed requirements for completeness and derived valid test cases.
Â· Created and executed test environment to identify non-compliance issues. Used Rational Robot Clear Quest tool to log and track all issues and defects to their resolution.
Â· Defined and executed a database migration project for by converting the merchant and cardholder databases on oracle 7.3 to oracle 8i.
Â· Worked with customer service team on setting up and releasing the product package.
Â· Tested and validated transactions information using Crystal Reports and Oracle Reports.
DMR, Falls Church, Virginia April 99 – July 2000
Consultant for Filmtrust.com
Â· Worked with partner (VISTA) on billing/invoice problems.
Â· Evaluated and selected on automatic test tools: Mercury Astra Quick
Test and Load test, Rational Robot, RSW, Starteam. Used Starbase-Starteam tool to log and track all defects to their resolution.
Â· Deployed and maintained Filmtrust’s business applications to acceptance and production servers. Performed integration testing RFQ, Purchase Order and Invoice applications on development server.
Consultant for FedCenter.com
Â· Test lead for Fedcenter.com project. This effort included – performing load testing for the application. The application was developed in C++ and Stored Procedure.
Â· Transformed and loaded vendor catalogs to database (MS SQL Server). Deployed the application to acceptance and production servers.
Â· Evaluated and selected on automatic test tools: Mercury Astra Quick Test and Load test, Rational Robot, RSW, Starteam.
Â· Evaluated BigIP technology for Load Balancing between web servers.
Â· Used Rational SiteCheck to check all the links (and broken links) in the FedSites (supplier-Buyer links).
Â· Worked with customer service team to resolve customer feedback issues.
Consultant for AT&T
Â· Test/Project Lead for heading up AT&T billing System Customer Account Data Management (CADM) QA team on Release 2000.02 and 2000.07. This effort included – developing project timeliness with tasks required using Software Development Framework (SDF), understanding of business and system requirements, designing and defining test strategy, developing and maintaining test cases with expected results, presenting test cases to the analysts, project managers and development teams, coordinating test activities, and analyzing test results. Participated as an inspector for the system requirements, system designs and interface specifications. Served as a QA point of contact for coordinating all interfacing applications with the testing effort. The CADM test environment is based on Oracle SQL scripts and Unix Scripts. The CADM code was developed in C and C++.
University Technology Malaysia (1992)
Bachelor of Science degree in Electric and Electronic
References available upon request