Results-oriented IT professional with 10+ years of hands-on experience, providing vital technical system support for large enterprise organizations. Expertise in Infrastructure, Active Directory, Microsoft Exchange and Network Solutions Management, Account/Platform Migration, Global Customer Support Management & Training, Troubleshooting, LAN/WAN and Break-Fix support.
·Instrumental in ensuring the security and optimal performance of networks and systems with the proven ability to build key relationships with demanding users.
·Confidently trained and led teams through the delivery of 24 hour service with a recognized ability to work proactively and independently.
·Consistently achieved goals on time and/or ahead of schedule.
Microsoft Windows Servers, Microsoft Exchange migrations, HP, Dell, Compaq, IBM desktops and laptops, SAN and NAS Networks, Blackberry and mobile devices, Clear cube (Blade technology), Eclipsys Sunrise Clinical Manager 5.5-Windows 2008 server builds, Active Directory support. (Virtualization technology)
Microsoft Certified Trainer (MCT), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Professional (MCP), Certified Novell Administrator
CIGNA2 Liberty Place, Market Street, Philadelphia, PA, 19103
Sr. Infrastructure EngineerMarch 18th 2013
Responsible for resolution of IIS Web server problems and determination of root cause. Configure, and support Web based business applications. Manage IIS Application Server installation, configuration, support, troubleshooting and administration across different platforms and different WAS versions. Team player on the following Project deliverables: CSB Apps acquisition and support, DCM/DRR Delivery, TEST Data Management Wave 2, Windows 2000-2008 AppMigration Training, Implementation and Post Production support. Automation of manual install tasks to increase efficiency in IIS builds, Created metrics for maintenance of reporting and inventory tools.
Allscripts Healthcare Solutions:46 W. Mountain Lakes, NJ, 07046
Infrastructure Consultant/Sr. Systems AnalystFeb. 2011 – July 2012
Application Engineer for Eclipsys Sunrise Clinical Manager 5.5. Daily functions include: Utilization and support of Cisco AnyConnect VPN client and Juniper Network connect. Build and configuration of Microsoft Windows Server 2003/2008 Primary, Consolidated, Citrix, Web, SQL and Security servers in Production, Test, Train and Development regions. Application Support for SCM include: CCD Configuration, Exitcare, IMO, Ingenix, Lexi Comp, Multum, eprescribe. Active directory support. This environment is 1000+ virtual (VMware) servers.Perform installations, upgrades, hot fix, hot fix rollups and product advisories pertaining to Eclipsys SCM 5.5 products. Perform SQL installations and configuration as required, Preparation of deployment turn-over documents. TSC Application Integration. Support AIF/Microsoft dynamics; configure and troubleshoot SSRS, MSMQ and translator issues. Support IIS 6/7, configure application pool. Support Microsoft Exchange, Citrix ICA Client and front-end/desktop applications. Troubleshoot problems with web application related to configuration scripts.
Built and configured PCs, laptops and servers to specification for Small Businesses and home offices. Provided support for all hardware and software, installs, configurations and upgrades; internet access, virus and spyware removal, wireless network setup. LAN customizations, PC optimization, printer setup and repairs. Microsoft Exchange 2010 install, 2007 to 2010 migration. Windows Server 2008 install and configuration, Cisco 880 series Small Business router installation and configuration.
Infrastructure Engineer – Morgan Stanley – New York, NYDec. 2000 – Nov. 2008
Provided support for IT platforms throughout North America, Japan, and Mumbai. Supported the day to day operation of the LAN/WAN environment: email, calendar, electronic fax, PCs, Laptops and blackberries.
2004-2008: Supported 3,000+ users in a Microsoft Windows Helpdesk environment for the NJ Office, all mainframe, home grown and 3rd party fund management applications including AWD main suite, Market data apps including Open Bloomberg, ILX, Reuters Cobra, reflections and hummingbird exceed. Supported .Net framework, IIS, and Clustering. Performed disk space analysis of mailbox sizes and made recommendations to resolve disk space problems. Investigate and troubleshoot complex technical issues escalated by the service desk; primary areas are Windows operating system, Microsoft office, Microsoft Outlook, financial applications and web browsers, java script, support Java platform standard edition6 API specification. Maintain and monitor overall PC health, deployed and managed security patches, troubleshoot scripts and other forms of automation as necessary to efficiently solve problems within the enterprise desktop computing space.Supported software distribution and management processes including packaging of applications and troubleshooting of software installation issues, Support windows 2003/2008 server and VMware. Utilize Enterprise Directory Manager to maintain and support active directory users of Blackberry servers and mobile devices. Troubleshoot SQL database problems related to home grown applications and Optical Check Recognition Platform, permission Windows XP users for SQL DB access. Manage OCR migration. Install, troubleshoot and support IIS 6 and modules that invoke IIS for use of HTML documents in their main application suite (AWD). Support VMware client roll out, Trading floors and BCP platforms.
2000-2004: Lead Engineer for Morgan Stanley’s Equity Research BU supporting the off hour shift. Microsoft Windows Desktop Support Specialist, supervise four Analysts for the Electronic Publishing Department. Research, plan, install, configure, troubleshoot, maintain and upgrade hardware, applications and operating systems. Netscape mail and Lotus Notes to Microsoft Exchange Outlook migrations. Manage users, computers and groups in a Windows Active Directory Infrastructure. Manage permission, resource/user access and Windows security.Resolve all hardware, software and network connectivity problems.
·Generated over $225K savings for Business Unit by proposing that rollouts, upgrades, and certifications be performed on the night shift, eliminating need for additional personnel. Managed Windows XP certifications, PC refresh, MS Office 2003 rollout, and MS Outlook 2007 upgrades.
·Expertly coordinated migration of XP and email (Outlook) accounts as part of larger, corporate integration of platforms.
·Overcame lack of confidence in nightshift due to previous instability, by earning and boosting reputation as vital point-of-escalation contact and leader with strong skills and the ability to work well independently. Gained confidence of both IT and Business managers.
IT Consultant – Bank of Tokyo/Mitsubishi – New York, NY.Oct. 1997- Dec.2000
Supported 400+ users and all Business Units on the trading floor in multiple areas:Market Data support for Bloomberg, Reuters Terminal, ILX, Bridge, Telex, Reflections, Telerate plus, Exceed. Equipment maintenance/repair for financial information systems and network/connectivity issues. Actively monitor the IT environment and market data servers. Support maintenance and monitoring of Eva storage environment. Install/configure HP and third party tools to monitor real time CPU, memory and disk utilization. Troubleshoot directory access issues. Recommend use of new technology as appropriate. Troubleshoot/evaluate and determine workstation configuration and wireless devices standards. Built and configured RTW workstations and servers. Provided support for software/hardware including break-
fix measures for all printers and fax machines. Provided application support for SQL Server, Power select, Microsoft suite, all in-house applications.
·Quickly gained trust and built relationships with primary and demanding traders on the floor by proactively establishing open lines of communication, maintaining professionalism in a highly tense environment and immediately resolved issues.
·Optimized capabilities by contributing to the development of an environment more conducive to resource sharing.
·Improved ability of technical team to simulate and troubleshoot potential issues by constructing an accurate Domain Model of the trading floor.
New York City Technical College: AAS Electrical Engineering
Colorado Technical University: BS Information Technology (in Progress)
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