To seek and enhance my training and skills within a growing company.
SUMMARY OF BACKGROUND
Currently an on-Site Supervisor at Vision Service Plan for IKON
Over 15 years experience in the customer service field.
Over 5 years Site Manager experience.
General PC skills and knowledge of Microsoft Word and
Excel as well as Adobe Acrobat, Photoshop, Outlook
Received training and certificates for Customer Service
I, II, III. Site Manager Training.
Received “Site Supervisor of the Year” award for California 2008
2 years as Bartender and Server at Hindquarter House Bar and Grill.
IKON/RICOH September 2006 to Present contracted by Vision Service Plan,
Site Supervisor at Vision Service Plan, Responsible for managing and supporting over 150 multi-functional printers and supplies. Creating a billing package, offering printing and business solutions, network configurations and ordering supplies. Continually educating staff of over 2500 employees on functionality and device features. Public Relations, Customer Service and Tech Support.
PENNLITHO Digital Print Operator December 2003 to September 2006
Three years as Lead Digital Print Operator, responsible for
prioritizing, proofing, printing and mailing time sensitive
materials for advertising companies. Working with
Customer Service Account Managers to deliver the highest
quality product in a cost-effective timely manner based on
IKON OFFICE SOLUTIONS December 1995 to December 2003 Contracted by the following companies,
University of California Irvine, Site Rep Integrated Management
Responsibilities included maintaining operations of copiers
printers, fax and computers throughout the campus.
Reproducing documents for students as well as helping with
print requests from students and staff. Extensive customer
Epson America, Site Lead and print operator for the Xerox Docutech 6135, Sun Digipath system. Responsible for printing, supplying paper and printer supplies, file conversion, proofing and submitting
monthly billing package for leased office equipment.
Hughes Space and Communication, Customer Service Rep.
Created a billing package for the customer,managed printers service and supplies. assisted customers with reproducing proprietary documents.
Universal Care, Site Manager responsible for supplying
company with 45 copiers and printers as well as maintaining
service contract and producing a billing package every month.
Offered training and developmental skills to new employees