Objective: I am seeking an entry-level customer service position.
Â· Excellent people skills
Â· Accounts receivable
Â· Excellent communication skills
Â· Data entry
Â· Customer services
Â· Filing records
Â· Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
Â· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Â· Check to ensure that appropriate changes were made to resolve customers’ problems.
Â· Determine charges for services requested, collect deposits or payments, or arrange for billing.
Â· Refer unresolved customer grievances to designated departments for further investigation.
Â· Review insurance policy terms to determine whether a particular loss is covered by insurance.
Â· Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Â· Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Â· Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Â· Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
2003-2008 Stylist Impressions Beauty Salon Indianapolis, IN
2000-2003 Receptionist S&S Auto Sales Indianapolis, IN
Cosmetology Certification Kaye’s Beauty College Indianapolis, IN 2003
High School Diploma Broad Ripple High School Indianapolis, IN 1999