To obtain permanent employment in an IT department, assisting in network management & repair of business computers.
SUMMARY OF QUALIFICATIONS
Â· Certified to work on HP desk top & notebook computers
Â· Have trouble-shot several computer issues & rebuilt a computer on my own
Â· Able to set up different bus topologies (network types) & troubleshoot issues that may occur
Â· Familiar with the difference between 568A & 568B standards
Â· Quick to learn new processes & adapt to unfamiliar tools
Â· Excellent customer service skills; can handle routine requests for technical information & resolve problems in an efficient manner
Â· Comfortable working independently or as a valued team member
Stream International Beaverton, OR Sept 2007-Apr 2008
Tier III Technician
Â· Known to the public by title of Case Manager
Â· Answered phones, resolved escalated issues ranging from basic to technical with notebook computers & expansion bases, assisted mediation between customer & company within warranty guidelines, identified fraudulent activity.
Â· Trained for both desktop & notebook HP/COMPAQ computers.
Affiliated Computer Services Gresham, OR Jul 2005-Sept 2007
Â· Front line for retention.
Â· Answered phones, resolved escalated issues with cell phones & phone bills, worked closely with tier 1 & 2 technical support to resolve bad cell service, assisted mediation between customer & company within guidelines of terms & service agreement, identified fraudulent activity.
Job Corps, student/intern Troutdale, OR Dec 2001-Feb 2004
General Office Assistant & Receptionist Intern
Â· Held the following positions; Student Business Manager, Dorm Leader/Student RA, & member of ASB.
Â· Interned as Receptionist/Secretary for department of water in Yakima WA.
Â· Answered phones, created & managed files, some book keeping, took & distributed mail, fielded messages & faxes, put together manuals, kept track of schedules, gave tours to visitors & answered questions, wrote & submitted proposals for new recreation, advised other students, mediated resolution for issues between students. Also managed & completed special projects which include; created work orders & followed them to completion, & renovated an office for an instructor.
ITT Technical Institute OR June 2008 – Current
Network Administration & Management
Â· Currently pursuing associates & would like to branch out with a B.A. in Computer Security.