Experienced in the customer service field. Including, administrative duties, accounts payable, service billing, invoicing, dispatching, supervising, procurement, handling multiple phone lines and inquiries, resolving customer complaints.
Self-motivated Multi- task
Mechanical Solution, Inc., Texas 2007-2009
Customer Service/Service Coordinator
Answered multiple phone lines. Qualified each call and created a service request for HVAC repairs as needed. Coordinated and dispatched 25-28 technicians. Applied invoices in Quick Books for payments to vendors.
Â· Prioritized service calls and dispatched technicians accordingly
Â· Scheduled projects and Preventive Maintenance as necessary
Â· Procured parts and equipment
Â· Received in and documented all parts and equipments orders
Â· Verified and posted invoices prior to payment of vendors
Â· GL coding of invoices
JE Mechanical, Indianapolis, IN 2007-2007
Service Billing Coordinator
Solely prepared invoices for 35 to 40 service technicians for billing purposes. Involving interpreting and re-writing technicians work orders, determining hours worked, materials and or parts used on jobs. Made adjustments and credits in Viewpoint and Service Track software for finance department.
Â· Continually processed work orders in access of 250K weekly
Â· Intertwined with dispatch to ensure accuracy
Â· Backed up dispatch for incoming service
Â· Assisted Service Coordinators in verification of service technicians hours and materials used
Â· Direct communications with clients
Meridian IQ, A Yellow Roadway Company, Greenwood, IN 2003-2006
Managed billing for 40 clients, including auditing for accuracy for payment to carrier and billing of client. Collaborated with collections department to resolve payment issues. Implemented new addenda’s as necessary.
Â· Consistently maintained and audited 1.5M in monthly statement revenue
Â· Prepared sections of Training Manual
Â· Administered training manual to new hires
Â· Motivated a team of auditors in weekly meetings to enhance individual development
Allison Transmission, Indianapolis, IN 2000-2003
Worldwide Purchasing Sr. Clerk
Expedited parts and supplies for a major military project. Processed purchase orders for six buyers in SAP. Compiled quoting packages for distribution. Coordinated and maintained military and commercial certifications in accordance to the Government. Communicated with vendors for special services.
Â· Acted as lead member of expediting team
Â· Promoted to assistant buyer
Worldwide Purchasing Clerk
Organized and managed supplier’s files. Retrieved purchase orders for cost recovery audits. Prepared purchase orders for two buyers.
Â· Organized "Transmission Parts Fair" for over 100 suppliers
Â· Assembled quote packages for benchmarking purposes for over 1500 vendors