Highly competent professional with clerical experience of working in a multifaceted office setting; expert in administrative support; skills in proofreading, editing, documentation management; excellent knowledge of gathering information; expert in various fields, such as correcting, analyzing, compiling and interpreting data; team player with exceptional interpersonal skills.
Profile âˆ™ Organizational Management âˆ™ Written/Verbal Communication âˆ™ Internet Research âˆ™ Detail-Oriented âˆ™ Data Analysis âˆ™ Efficient Time Management âˆ™ Self-Management Skills âˆ™ Multi-tasking Ability âˆ™ Strategic Planning
Computer Knowledge Â· Microsoft Word, Excel, Microsoft Office Suite, Microsoft Publisher, PowerPoint, Adobe Â· Electric Medical Records (EMR), EMon, All Scripts, Citrix: HERO, Claim Form Fax, BizFlow, File Net, Kronos, IDX
Â· Francis Marion University - Florence, SC Bachelors of Arts, English, 2004
Employment History Mecklenburg Medical Group-Carolinas Healthcare System - Charlotte, NC 12/10 - 08/11 Patient Care Coordinator Â· Researched patient history to obtain required authorization from health care insurance companies for specific medications. Â· Analyzed incoming electronic documentation, routed patient information to the correct clinical or non-clinical staff. Â· Processed orders for referrals and/or exams with onsite/offsite facilities and specialty groups per physicians' request. Â· Reviewed interpreted and edited physicians' electronic dictation; sorted various forms to be scanned or filed in patient chart. Â· Completed patient request for prescription refills, medical records, lab reports, and medical test results. Â· Complied with HIPAA laws by practicing discretion with incoming calls; relayed messages to physicians in a timely, professional manner.
Â· Coordinated research for patient history, insurance verification, and scheduled appointments for office visits via referring doctors' fax and telephone referrals.
Â· Provided professional customer service to patients and referring physicians. Â· Arranged and scheduled appointments with several patients and medical staff. Â· Recovered telephone voicemails, forward and transfer calls to requested office locations or departments.
Kinetic Concepts Incorporated - Charlotte, NC (Contract Position) 05/09 - 07/09 Coordinator of Patient Administration Â· Initiated communication with medical providers to investigate and retrieve missing data to resolve patients' insurance payer cases. Â· Coordinated discharge of patients' treatment upon release per medical provider order. Â· Prepared and processed work orders according to requested service. Â· Retrieved and corrected patients' information for treatment verification using complex software. Â· Checked for accuracy, and incomplete information from faxed forms and prescriptions.
Consulting Experience Dr. Marcie L. Koontz, LLC - Charlotte, NC 08/12 - 10/12 Clerical Coordinator Â· Reviewed and update quarterly insurance reports. Â· Researched patient charts to verify diagnosis for claim submission. Â· Educated patients on insurance coverage and benefits. Â· Conducted internet research for required information to properly file patient insurance. Â· Electronically organized patient account information in quick time frame.
Â· Archived patient files, submitted recall notification for yearly examinations. Â· Urgently notified distributing company of expired prescriptions. Â· Assisted with front office duties.
Consulting & Event Services-Virtual Location 08/04 - Present Freelance Consultant, Event Coordinator Â· Provide administrative support, edit documents, reformat and update resumes. Â· Design templates, graphic designs, programs, flyers and other print materials for events.