1Cris Munoz- Esparza
2007-2008 HISPANIC LOGISTIC SERVICES
Business Development Manager: Formulated sales leads, presented proposals, handled clients, and managed business relationships. Selected, trained and managed Customer Service Reps. locally and in internationally (Mexico City). Responsible for implementation of business line extensions.
2001-2007 PUBLIC STORAGE INC.
Customer Relations Manager, Public Storage: Interfaced with all levels of management and corporation to ensure all Customer Relations issues were handled in an effective and efficient manner.
Call Center Supervisor, Public Storage: Developed best practices. Trained, managed, monitored and coached Sales Team to high-level performance.
Support Desk Lead, Public Storage: Team leader of all support personnel.
Training Bay Supervisor, Public Storage: Trained, managed and supported new hires for the National Call Center.
Support Desk Agent, Public Storage: Assisted customers with reservation problems or concerns and advise management of such.
Sales Agent: Special project phone sales.
1994-2000 SENTINEL MONITORING
Director of Judicial Services, Sentinel Monitoring: Responsible for presentation and sales of Electronic Monitoring program to L.A. County Court judges. Served as liaison for the County Courts and Sheriffâ€™s.
Corporate Auditor/ Quality Control, Sentinel Monitoring: Served as court expert witness in cases regarding electronic monitoring. Performed internal corporate file audits to ensure adherence to the L.A. Probation Contract. Recommended and implemented quality improvement plans.
Director of Operations, Sentinel Monitoring: Supervised daily operations of the Los Angeles House Arrest Project consisting of 4 branches and 50-60 employees including recruiting, hiring, discipline and training of all project personnel. Assisted in the opening of branches nationally.
Branch Manager, Sentinel Monitoring: Responsible for all branch transactions, balanced & verified accounting.
Case Manager, Sentinel Monitoring: Case management of 45-60 defendants on electronic monitoring. Prepared reports for Judges, Probation and Sheriff’s Department.
1988-1993 DAVID N. SCHULTZ, INC.
Property Supervisor, David N. Schultz, Inc.: Property management of 30+ residential and commercial properties (1200-1500 units). Recruited, hired and supervised apartment managers. Initiated, coordinated, tracked and appeared in court for eviction cases. Served as liaison with owners and investors.
Tenant Relations Supervisor, David N. Schultz, Inc.: Performed inspection and coordinated with Contractors on turnover for new tenant. Approved expenses.
Tenant Relations Coordinator, David N. Schultz, Inc.: Established and tracked rental rates. Tracked pending insurance lawsuits and prepared resolutions for court.
EDUCATION: Saint Maryâ€™s College, California, Bachelor of Arts: Psychology/Sociology