To get a challenging and profitable position as a Customer Service Representive in a well-oriented company where I can grow as a professional.
More than 2 years experience working directly with customers. Excellent negotiation and problem solving skills. Patient, calm and pleasant professional. Proficient at using computer applications. Used and fully capable to deal with unsatisfied clients. Excellent listener with outstanding communication skills.
2011 – Present convergys, Mcallen, TX Customer Service Rep
Answer an average of 120 hundred customer calls per day. Attend to the unsatisfied customers solve their queries and complaints efficiently. Provide customer service tips. Make reports of complaints. Conduct surveys among clients. Use the result of the clients’ feedback to develop techniques, procedures and methods to improve my customer service.
EDUCATION High school Diploma CCTA, Pharr,tx 2009-2010
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