Customer service representative with proven experience in retail sales; problem resolution, merchandising, switchboard, data entry, transcribing, organizing, and transportation. A very dependable and dedicated team player recognized for consistently achieving high levels of customer satisfaction. Reliable and diverse professional with the ability to learn new business environments quickly.
M D ANDERSON CANCER CENTER, TX 2006-2007
Inpatient Services Coordinator G 11
Â· Provides and coordinates patient schedule, records and information in Inpatient units. Works with a complex and varied series of documents and situations.
Â· Interprets, transcribes, and coordinates physician orders. Schedules diagnostic tests, procedures, treatments, and physician appointments and ensures that the patient scheduling process meets patient needs.
Â· Answers the phone and call-light system before the third ring .Greets, orients and answers questions from patients and families in person and over the phone.
Â· Retrieves documents, films, specimens, blood, etc. Reviews, reconciles and processes all patient charge documents. Organize, prioritize and executes multiple tasks at one time to provide optimum service.
Â· Organizes, thins and files patient medical records on the unit. Stocks office supplies on the pod. Stocks paper in the printers, fax machines and copy machines.
Â· Accesses and updates patient information in MDACC’s computer-based patient record systems. Assists in maintaining the physical environment of the unit(s) by ensuring appearance of patient rooms and the environment of care meet MDACC and JACHO.
Patient Escort 2006-2007
Â· Escorts ambulatory patients and patients traveling by wheelchair, stretcher, and hydraulic stretcher to their destinations safely and efficiently.
Â· Delivers transportation equipment to nursing units or clinic sections.
Â· Transports properly shrouded corpse to the morgue.
Â· Transports blood and specimens between Nursing Unit and Laboratory Medicine.
TARGET, TX 2005-2006
Sales Floor Associate/Presentation Team
Â· Assisted guests daily with different selections
Â· Set different transitions weekly due to seasons or sales
JC PENNEY, TX 2005
Â· Directed external calls to desired internal departments
Â· Provided feedback to customer inquires on incoming calls
Â· Corresponded with other stores regarding available merchandise and backorders
Customer Service Representative 2002-2005
Â· Assisted an average of 60 potential customers with selections and purchases daily
Â· Consistently recognized by management for customer satisfaction.
Â· Selected by management to assist new employees with hands on training, credit application intake, store policies and procedures and processing catalog orders.
Â· Collected 7-10 credit applications daily versus a store goal of 3 weekly.
Texas Southern University, TX
Business Studies, Pre-Nursing
Â· Microsoft Word/Excel
Â· Microsoft Power Point
Â· 10 key touch