Dedicated, resourceful professional with 15 years of service oriented experience in education, business, and volunteerism. Readily develop rapport with clients from all segments of the community, colleagues and customers. Skilled at managing multiple tasks and prioritizing assignments. Proven ability to work effectively as part of a team and with people from others cultures. Confident, reliable, organized ,friendly, and detail-oriented.
Customer Service â–ª Interpersonal Skills â–ª Presentation â–ª Communication Skills â–ª Documentationâ–ª
Planning â–ª Teamwork â–ª facilitation â–ª Research â–ª Organization
KELLY SERVICES, Columbia, MD 2007-2009
Administrative Support Assistant
Â§ Answered incoming calls, greeting callers, providing information, transferring calls two-way radio or public address and keeping records of calls and taking messages.
Â§ Performed clerical duties, such as typing, proofreading and opening, sorting, and routing mail.
Â§ Operated photocopiers, scanners, fax machines, voice mail systems, and personal computers.
Â§ Maintained and updated filing, inventory, mailing, and database systems.
Â§ Reviewed files, records, and other documents to obtain information to respond to requests.
NATIONAL CENTER ON INSTITUTIONS AND ALTERNATIVES, Baltimore MD 2007-2009
Â§ Counseled clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.
Â§ Completed and maintained accurate records and reports regarding the patients’ histories and
progress and services provided.
Â§ Developed client treatment plans based on research, clinical experience, and client histories.
Â§ Interviewed clients, reviewed records, and conferred with other professionals to evaluate individuals’ mental and physical condition, and to determine their suitability for participation in a specific program.
Â§ Intervened as advocate for clients to resolve emergency problems in crisis situations.
OPPORTUNITY BUILDERS, Baltimore, MD 2008-2009
Â§ Encouraged patients and attended to their physical needs to facilitate attainment of therapeutic goals.
Â§ Observed patients’ attendance, progress, attitudes, and accomplishments and record and maintain information in client records; managed intradepartmental infection control and equipment security.
Â§ Evaluated the living skills and capacities of physically, developmentally, or emotionally disabled clients.
Â§ Prepared and maintained work area, materials, and equipment and maintain inventory of treatment
and educational supplies.
Â§ Instructed patients and families in work, social, and living skills, the care and use of adaptive
equipment, and other skills to facilitate home and work adjustment to disability.
Â§ Supervised patients in choosing and completing work assignments or arts and crafts projects.
Â§ Assisted occupational therapists in planning, implementing, and administering therapy programs to restore, reinforce, and enhance performance, using selected activities and special equipment.
Â§ Performed clerical, administrative, and secretarial duties, such as answering phones, restocking and ordering supplies, filling out paperwork, and scheduling appointments.
DARLENE’S DAYCARE, Columbia, MD 1992-2007
Licensed Daycare Provider
Â§ Conferred with parents to discuss educational activities and policies, and students’ behavioral or learning problems.
Â§ Prepared and maintained attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities.
Â§ Set educational goals, and helped establish policies, procedures, and programs to carry them out.
Â§ Monitored students’ progress, and provided them with assistance in resolving any problems.
Â§ Determined allocations of funds for supplies, materials, and equipment, and authorize purchases. .
Â§ Directed, coordinated and monitored instructional activities methods and contented for educational, vocational, or student activity programs.
Â§ Reviewed and interpreted government codes, and developed procedures to meet codes and to ensure facility safety, security, and maintenance.
Â§ Determined the scope of educational program offerings, and prepared drafts of program schedules and description.
SUNTRUST BANK, Glen Burnie, MD 1998-2001
Â§ Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
Â§ Compiled, sorted and verified the accuracy of data before it is entered.
Â§ Compared data with source documents, or re-enter data in verification format to detect errors.
Â§ Stored completed documents in appropriate locations.
Â§ Located and corrected data entry errors, or report them to supervisors.
Â§ Maintained logs and selected materials for activities and completed work assignments. .
Â§ Loaded machines with required input or output media such as paper, cards, disks, tape or Braille media.
Â§ Resolved garbled or indecipherable messages, using cryptographic procedures and equipment.
NCIA Training Coordinator 2009
Â§ Basic Sign Language,
Howard Community College, 2008
Â§ Child Care 1 and 2
Infant and Toddler
Howard County Resource Center
Â§ Contract, policies, ethics and legalities for professional,
Â§ Community Resources for Howard County Residents
Â§ Certificate in Simplifying Record Keeping and Tax Education,
Certificate in Emergency Preparedness,
Food Preparation and Safety
Computer Tech Institute 1982