Darlene r. sage
292 N.W. Curtis Street
Port St. Lucie, FL 34983
Assistant Manager 2005
Trees Wings and Ribs Port St. Lucie, FL
Supervised night staff and kitchen, served as waitress and bartender of restaurant and bar. Responsible for closing restaurant and balancing cash registers at night.
Manager Telemarketing/Training 2004
Mortgage U.S., Inc. Port St. Lucie, FL
Developed and implemented new policies and procedures to triple amount of mortgage loan leads in call room. Interviewed, hired, trained and coached telemarketing agents. Created monthly reporting and tracking systems to more accurately evaluate employee performance, and track workforce management trends. Constantly reevaluate lead sources, etc., to keep the call room running at maximum effectiveness and efficiency.
Medical transcriptionist/bookkeeper/computer consultant 2003/2004
Transcribe doctor’s dictations for various local practices and hospitals. Kept bookkeeping records, including monthly customer billing statements and banking records for several local businesses using QuickBooks, Excel, etc. Set up new computers and trained clients to use them.
Team leader/task queue and floor support manager 2001/2003
Convergys Corporation Ft. Pierce, FL
Coordinated and implemented queue management of 13 different markets, striving to meet deadlines by strategic planning. Skilled in trouble shooting and problem resolution. Coordinated and implemented floor support and scheduling of work for more than 150 employees. Created policies and procedures for TPV, QC and customer service departments, continually upgrading to meet company’s needs and swift growth. Manager of the Quarter – 3rd Quarter 2002. .
Office Manager/Bookkeeper 1993/1996
Point Royale Realty/Kaufmann & Associates, Inc. Miami, FL
Managed several different companies for realty service and general construction contractor/developer. Kept general ledger, accounts receivable, accounts payable, trust accounts, etc., manually, and later transferred each company to QuickBooks. Collected rent from commercial properties, scheduled subcontractors on new construction, communicated with buyers and investors verbally and in writing for new projects. Responsible for filing, correspondence, banking, placing advertising, developing direct mail, and email lists, and general office duties.
Education and references: furnished upon request.