DAVID P. MURPHY
33 Adams Street • Westborough, Massachusetts 01581
EXPERIENCED SOFTWARE ENGINEERING MANAGEMENT PROFESSIONAL
Passionate technical professional and manager, project manager, software services manager, software quality manager, software release manager, software configuration manager, hands-on test engineer, strategic planner, and process improvement professional with more than 20 years of combined experience contributing to corporate performance by ensuring continuous delivery of high quality products and services. Build and coordinate top performing teams focused on exceeding corporate objectives within platforms ranging from start-up organizations to global leaders. Expertly analyze operational performance and introduce process improvement strategies, system enhancements, and best practices.
MS (2006), Engineering Management – Tufts University-The Gordon Institute, Medford, Massachusetts
Certificate, Project Management – Worcester Polytechnic Institute, Worcester, Massachusetts
MS, Computer Engineering – University of Massachusetts, Lowell, Massachusetts
BS, Electrical Engineering, University of Notre Dame – South Bend, Indiana
BA, Business/Physics – Stonehill College, North Easton, Massachusetts
KENEXA Waltham, Massachusetts 2008
A global leader in building the world’s greatest workforces using a combination of software, employee research science and business process optimization. Kenexa’s global solutions include applicant tracking, onboarding, recruitment process outsourcing, employment branding, skills and behavioral assessments, structured interviews, performance management, multi-rater feedback surveys, employee engagement surveys and HR Analytics.
Manager, Software Engineering Engineering
Providing extreme service to the engineering organization through the entire life-cycle of the SaaS application suite, while following and enhancing the policies and procedures needed to perform such support. This management position requires command of a complex workload, prioritizing tasks, meeting deadlines, performing under pressure and using good judgment in providing services resulting in high customer satisfaction. Responsible for sustaining engineering, software configuration management (SCM) and support services. It requires working closely with the Engineering, Quality Engineering, Hosting, IT Security teams, implementation consultants, and be able to interface with all levels of management and staff of the user community.
Project Management – ability to problem solve, lead meetings and coordinate project efforts
Quality Assurance – adding value to the quality of services and products delivered; test automation
Source Control – Understanding Source Control Concepts and familiarity with Source Control systems
Software Build/Compile/Deployment – Understanding code compile/deployment, defect tracking
Programming – ability to develop and maintain scripting and programming languages including SQL
Troubleshooting – sustaining engineering of applications, tools and infrastructure within engineering
Documentation – effectively communicate
GE HEALTHCARE Boston, Massachusetts 2006-2008
GE Healthcare is a $15B unit of General Electric Company. GE Healthcare employs more than 45,000 people committed to serving healthcare professionals and their patients in more than 100 countries.
Manager, Quality and Process Global Engineering
Transforming new product development efforts of a rapidly growing Integrated IT Solutions business in GE Healthcare by driving delivery of higher quality products faster. Emphasis on instilling software quality process into product development as well as iterative development (test driven, scrum) and formal tollgate reviews focusing on progress relative to schedule, cost, and functionality targets. Represent Voice of the Business in regards to influence on new corporate process rollouts. Ensure sufficient design rigor and trade-off analysis are integral to the process. Moving forward with the following initiatives:
DAVID P. MURPHY • Page Two •
Author of Quality Procedures/Work Instructions that comprise a new world class Quality Management System e.g, Design Controls, Design Change, Risk Management. (FDA, ISO, cGMP, 21 CFR 820)
Standardize product release management across 4 P&L’s to ensure the quality of software delivery.
Establish standard metrics to measure product quality and the efficacy of product development processes. Establish plans to drive product quality metrics into products and programs.
Validate tools usage in product development, seek standardization of tool sets
INVENSYS PROCESS SYSTEMS Foxboro, Massachusetts 2005-2006
Global provider of automation, control, and process enhancement tools. Organization is comprised of 500 staff members and generates annual revenues totaling over $1.265M.
Director, Process Improvement Product Engineering
Director of Process Improvement Office servicing 5 global organizations. Identified operational discrepancies and needs, introducing strategies and plans to sharpen performance and software product quality. Drove continuous software quality improvement efforts, establishing new systems, procedures, and goals to ensure compliance with business commitments and quality standards/regulations. Implemented product lifecycle review process, managed offshore group, and participated in resolution of project management, training, quality, and documentation issues. Introduced iterative development methodology. Served as CMMI subject matter expert charged with:
Elevated organizational performance excellence through the implementation of quality improvement policy, procedures, metrics and standards. Project manager for achievement of CMMI Level 3.
Impacted delivery of top quality products on time and in compliance with requirements through implementation of a readiness strategy, software reliability tool, and introduction of test automation.
Introduced new technology and quality systems to improve product delivery and release management. (Automated nightly builds, Lessons Learned database, web portals)
Clearcase, ClearQuest, Synergy, Continuous, ReqPro, Microsoft SharePoint, MS Office, Silktest, C#
GE TRANSPORTATION SYSTEMS Framingham, Massachusetts 2002-2005
A leading provider of comprehensive communication systems integration and project solutions to rail/bus transit systems globally. Division revenues totaled over $40M.
SQA Manager Advanced Communication Systems
Recruited to orchestrate software quality assurance and process improvement efforts encompassing skillful implementation of cutting edge methodologies and systems. Provided software quality management, project planning, and implementation of test plans, designs, and procedures. Prepared metrics reports to senior management, evaluated new technologies, drafted quality assurance plans, and contributed to technical reviews. Managed SQA, Verification & Validation, and software configuration management initiatives corporate-wide. Responsible for the management of 5 QA engineers, 1 SCM.
Championed process improvement goals with the implementation of Six Sigma, CMMI, and advanced operational metrics. Achieved ISO 9001 certification and an appraisal of CMMI Level 3.
Impacted deliverables through continuous enhancements to the organization’s Quality Management System (QMS) and development/implementation of Software Process Improvement Plan.
Sharpened troubleshooting of customer issues, minimizing resolution time through introduction of a COTS diagnostic tool (Insight-Blackbox).
Expanded test coverage from 10% to 100% while slashing cycles by 40% through automation of testing operations and regression testing strategies.
Instituted nightly automated software builds, automated test plan creation, automated test reports
ClearQuest, VSS, ReqPro, Rational Rose, Robot, MS Office, PLC, Windows, SQL server, PDM
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Pinnacle Team Sports Lowell, Massachusetts 2001-2002
Leader in making acquisition, management and distribution of digital video more efficient. Leading technology partner for maximizing the value of content, commerce and services for sports organizations and fans. Annual sales approaching $1M in 2002.
Program Manager Engineering
Managed an integrated product team consisting of product marketing, product support, field support, software and hardware engineering, quality assurance and documentation.
Restructured organizational group into more dynamic high performing effective teams
Reduced software development cycle by 2 months using sound project management techniques
Improved software quality by 10% by establishing a metrices set and an integrated documentation model
Reduced QA cycle by 15% by applying test automation techniques and effective resource management
Trained field engineering and support personnel on effective installation and troubleshooting techniques
POLAROID CORPORATION Wayland, Massachusetts 1999-2001
Global provider of a wide range of instant imaging recording products to a variety of industries and consumers. Annual revenues totaled over $2.2B.
Sr. Software Quality Engineering Manager Digital Imaging
Provided leadership for the software quality engineering team within the Professional Digital Imaging and Research Development organization. Utilized time-boxed agile technique in software product development. Supervised remote QA operations, supported troubleshooting efforts, generated test/product release reports and metrics, and evaluated implementation of new technologies to improve workflow. Liaison with 3rd party IT partners.
Received a "Discretionary Award" for technical managerial excellence.
Expanded contributions of the test engineering group through operational enhancements and skillful selection, hiring, and training of 14 software test engineers.
Revitalized test lab through restructuring and introduction of new tools, including web infrastructure and documentation standards.
Sharpened personnel performance in the areas of troubleshooting, maintenance, and customer relationship management through comprehensive training, mentoring and coaching.
Elevated quality of deliverables by orchestrating implementation of SQA tools for test automation. Slashed QA cycle time 15% by training QA staff on automation techniques.
Instituted IEEE compliant software product documentation standard.
Visual Test, Applescript, MS Office, Installshield, MacOS, Windows, Silktest, SourceSafe
GTE INTERNETWORKING Needham, Massachusetts 1998-1999
Unit of GTE Corporation providing diverse customer base with internet services utilizing IP networking technologies. Annual revenues totaled over $1B.
System Test Manager Internet Security
Managed and spearheaded a top performing team of 12 system-testing specialists focused on the delivery of top quality Internet security (PKI) solutions utilizing digital certificates. Established test plans, schedules, and goals. Oversaw deployment operations, managed testing of 3rd party vendor products. Key customer accounts were AMEX, VISA, MASTERCARD.
Overhauled performance of test engineering group through operational and personnel restructuring as well as the implementation of new tools, methodologies, and strategies such as test automation.
Boosted product quality 30% with the implementation of a test automation regression policy.
Increased web testing efficiency 25% through introduction of testing automation technology.
Reduced test cycle time 10% by streamlining computing environments.
Slashed product defects by redeploying of QA staff in the product development cycle.
Windows, Solaris, HP-UX, Silktest, C++, Perl, Winrunner, QTP, Oracle, SQL Server, MS Office
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AVID SPORTS Lowell, Massachusetts 1996-1998
Market leader in digital media management, and distribution solutions. Annual revenues totaled $100M.
QA & IT Manager Operations
Founding member in startup responsible for establishing a QA team and program providing cutting edge digital video analysis products to the professional and collegiate sports market. Established the IT infrastructure. Coordinated staffing, budgeting, project planning/scheduling, testing, training, and compliance with established policies, standards, and procedures. Worked closely with sales, engineering, QA, and customer support staff to ensure quality deliverables. Targeted customer issues, ensuring the rapid and effective troubleshooting of products.
Managed and maintained all IT operations (desktop/servers/network, remote access, backup, disaster recovery, security, printers, system administration, web site)
Led the start-up with the development of a top performing QA unit, building technical infrastructure with advanced tools for software release, configuration management, defect reporting, and testing.
Performed automated software builds and release management for all products
Maximized quality through expert support of product qualification and release methodology.
Slashed installation time 40% with implementation of a new technology-training program.
Leveraged out-of-the-box thinking on implementing beta test programs and training field personnel on new technology solutions
Successfully delivered the first non-linear digital video sports editing system to industry giants such as NFL, NBA, and NCAA teams.
MacOS, Windows, MS Office, C++, C, VSS, Fibre Channel, RAID, TestTrack
AVID TECHNOLOGY Tewksbury, Massachusetts 1992-1996
Global leader in digital nonlinear media creation, management, and distribution solutions. Annual revenues totaled over $482M.
QA & Tools Operations
Drove efforts to ensure delivery of top quality products to clients. Developed and supported tools for the software quality program of a digital video analysis product family. Developed tools for software release, configuration management, defect reporting, and automated test. Worked closely with engineering, QA, and customer support staff to ensure quality deliverables. Targeted customer issues, ensuring the rapid and effective troubleshooting of products.
Software tool smith for engineering, quality, support groups. Active participant in end user support ef
Achieved top recognition and awards, including 9th/10th "Annual MacUser Editor’s Choice Awards-Best New Desktop Video Product," "Best of Byte Magazine-Best New Windows Based Video Product" award, and a "Passion to Win" award.
Led the development of building a technical infrastructure with advanced tools for software release, configuration management, defect reporting, and testing.
Increased test coverage 150% with the introduction of test automation technology.
Reduced customer call volume by 10%, bug volume by 15% and QA cycle time by 20%
Maximized quality through expert support of product qualification and release methodology.
Successful implementation of multi-platform product development environment.
By establishing automated product builds, saved over 100 hours in compilation time
MacOS, Windows, MS Office, C++, C, ClearCase
Lockheed-Sanders Merrimack, New Hampshire 1992
Premier systems integrator principally engaged in the research design, development, manufacturing, integration and sustainment of advanced technology systems, products, and services. Annual sales $39B
Software Architect Engineering Security Clearance: Secret
Led the decomposition of system level requirements for the F-22 Common Automated Test System into testable software requirements. Integrated and leveraged commercial 3rd party industry subcontractors. Directed the achievement of SEI Level 2 for the software development process. Architect the development and integration of the final deliverable product in 7 months. Received the highest possible performance review rating. Travel to 3rd party sites. Mil-Std 1815A compliance, ADA, VMS
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GTE Communications Systems Needham, MA 1989-1992
Systems integrator, military telecommunications and defense contractor. Annual Sales $1.4B
Senior Software Systems Engineer Engineering Security Clearance: Top Secret
Team leader for the development and integration of a real time Strategic Training System for Air Force bomber pilots through computer simulation. Developed a data processing subsystem for aircraft threat simulators interfaces. Streamlined the inter-process data flow. Optimized the performance of database transactions. Developed the GUI for remote site end users. Received the highest possible performance review rating. Travel required to deploy. Mil-Std compliance, C, FORTRAN, VMS, Unix, ORACLE
GTE Strategic Systems Westboro, MA 1989
Software Systems Engineer Engineering Security Clearance: Top Secret, NATO, COMSEC
Designed an embedded communication processing subsystem for a real time secure message processing system. Employed redundant processing techniques, message encoding/decoding techniques and structured software development techniques. Rapid prototyping of the communication system interfaces. Travel to vendor sites to develop the interface software. Mil-Std compliance, PASCAL, VMS
GTE Command & Control Systems Billerica, MA 1986-1988
Software Engineer Engineering Security Clearance: Secret
Designed and developed an Ada based software development environment to be hardware independent, portable, with a window based GUI and its own command language interpreter. It incorporated a set of highly integrated Ada development tools. Implemented a buffer management subsystem to support project management, configuration management, and an editor. Implemented a messaging subsystem. Implemented the API for database transactions. Mil-Std compliance, OOD, ADA, VMS
RCA Automated Systems Burlington, MA 1982-1986
Sustaining Engineering Software Engineer Security Clearance: Secret
Developed runtime system device drivers for an automated test system. Developed test software for calibration and certification of hardware devices, and communication software for hardware subsystems. Established a software support facility. Developed a configuration management system. Travel required as a Field engineer. Mil-Std compliance, ATLAS, DG/L, VMS, AOS/VS
Software Development • Management • Workforce Planning • Operational Streamlining • Risk Management • Lean Engineering • Process Improvements • Quality Assurance • Staff Management •
System Analysis • Change Management • Test Automation • Policy & Procedures Development • Reporting • MIL-STD • SDLC • Six Sigma • Organizational Dynamics • Team Building • CMMI • Agile Field Installation & Support • Communications • IEEE • Leadership • Operations • Customer Satisfaction • Collaboration