Objective:Seeking a position where I can utilize my sales, customer service,call center, and office management skills in a professional environment with the opportunity for growth.
Education:City College of San Francisco-Fashion Merchandizing November 2005
John Casablanca Modeling Career Center- Graduated September 2000
Summary of Skills:Over 10 years experience handling customer service, data entry, switchboard operator, and record keeping duties. Ability to work well under pressure, multi task, and achieve results. Skilled in using MS Word, Excel, QuickBooks, email and internet programs.Experience:
Quality Conservation Services Inc.
July 2008 to December 2009
1 Schedule appointment’s for and Pacific Gas& Electric Company Customers to recieve Energy Saving Services, and Appliances.
2 Contact Property Managers/Owners, Property Management Companys, Realty Companys to have Multi Property Aggrement/Customer Aggrement Contracts signed for qualifing customers to recive Energy Efficency Programs threw and Northern Californa Utility Companys via phone, fax,email,postal mail.
3 Inbound/Outbound calls to answer all customers questions, and verify low income customers qualify to recieve Southern California Gas Company Direct Assistance Program- DAP/Southern California Edison Energy Managemant Assistance Program-EMAP.
4 Assigned scheduled appointments for 22 Outreach Reps./Energy Specialisty/Field Reps.
5 Trained, Schedulers, Outreach Reps., Energy Specialist, Field Reps.
6 Create Template, Spreadsheet to Assign, and send out scheduled appointments Daily.
October 2007 to July 2008
Office Assistant/Sales Administrator
1 Monitor emails, faxes, and invoices from customers related to sales orders from customers.
2 Extensive database and file management: set up and maintain office files, vendor maintenance, process daily invoices, file and pricing for containers.
3 Answer telephones, assist customers with purchases and help out in other areas when needed
McFarland Western Foam
March 2007 to October 2007
1 Answered Phones and maintained files.
2 Responsible for data entry and general clerical duties including invoices and customer records.
3 Provided excellent customer service.
Healthsource Global Staffing
January 2006- November 2006
1 Medical Recruiter for travel nurses within the United States.
2 Matched skills according to requirements, verified credentials and educational background.
3 Set-up and maintained housing, travel, meals, and insurance coverage.
4 Maintained employee information in database, managed chain of custody and drug screening.
5 Managed switchboard and assisted Clientele via email, telephone, and fax.
City College San Francisco
August 2004- November 2005
1 Assist Director of EOPS program with enrollments, counseling and presentation programs.
2 Update Files in database with details quarterly.
3 Answered telephones, assisted students and faculty members with inquires are needed.
TAC Worldwide Companies
November 2002- June 2004
1 Worked on several assignments through out the Bay Area that required using my claims processing, customer service, and data entry skills.
2 Inbound and outbound calling to customers.
3 Troubleshooting issues for upgraded long distance services.
4 Provided excellent customer service and product knowledge support.