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DEMARIO LOUIS L KNAPPER
7/2009 – 9/2009 Beta Lambda Education Kansas City, MO
Prepare or edit organizational publications for internal and external audiences,
including employee newsletters and stockholders’ reports.
Arrange public appearances, lectures, contests, or exhibits for clients to increase
product and service awareness and to promote goodwill.
Confer with production and support personnel to produce or coordinate
production of advertisements and promotions.
7/2008 – 11/2008 Union Station Kansas City, MO
Keep records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken.
Resolve customers’ service or billing complaints by performing activities such as
exchanging merchandise, refunding money, and adjusting bills.
Compare disputed merchandise with original requisitions and information from
invoices, and prepare invoices for returned goods.
Guest Services Attendant-Intern
2/2008 – 6/2008 Northwest Regional Youth Center Kansas City, MO
Monitor building security and safety by performing such tasks as locking doors
after operating hours and checking electrical appliance use to ensure that
hazards are not created.
Service, clean, and supply restrooms.Gather and empty trash.
Clean building floors by sweeping, mopping, scrubbing, or vacuuming them.
Follow procedures for the use of chemical cleaners and power equipment, in
order to prevent damage to floors and fixtures.
De La Salle Kansas City, MO
8111 CAMPBELL ST
KANSAS CITY, MO 64131-2287