2761 W. Iliff Ave Denver, CO 80219
PHONE (303)564-0172 • FAX (866) 798-5253 • E-MAIL email@example.com
â—˜ Vocational Degree in Accounting from Barnes Business College 1988
â—˜ Windows 95-XP â—˜ Lotus 2.3
â—˜ Microsoft Excel 95-2003 â—˜ Word Perfect 6.0
â—˜ Microsoft Access 95-2003 â—˜ Great Plains Accounting Software 3.15
â—˜ Microsoft Word 95-2003 â—˜ Open Systems Accounting Software 4.1
â—˜ Microsoft PowerPoint 95-2003 â—˜ Peachtree Accounting Software
â—˜ ACT 2000 â—˜ QuickBooks Pro
â—˜ Turbo Lister â—˜ Fed-Ex Ship 3.1
Lifeloc Technologies Wheat Ridge, CO
Customer Service Supervisor PROMOTION 05/08 to 02/09
Auditing of daily sales and coaching developmental needs. Preparation and posting daily A/R reports for executive review. Innovative problem solving for all levels of escalations and business needs. Worked closely with a Senior Sales staff and and production specialists . Preparation of daily, weekly and monthly sales reports. Database management.
Customer Service Advisor 12/06 to 5/08
Veterinary Practice Consultants Golden, CO
Office Manager 10/05 to 11/06
Coordinate PR activities for seminars, including brochure and flyer development, production and distribution and affiliated media coverage.
Primary contact for client or prospective client requests for information or services via phone, fax, e-mail or web-site. Researching and resolving customer problems. Client follow-up to ensure order correctness. Maintain registration lists for seminars and follow-up information requests. Coordinate all aspects of corporate booth presence at trade shows or meetings. Prepare/edit transition plans and policy manuals, to include successive edits and final copy. Track and generate Monthly Sales Report. General office support and management functions.
Ecological Blenders Lakewood, CO
Customer Care Manager 11/03 to 8/04
Instrumental in getting this start up business up and running by completing initial market research. Also participated in the build out of location. Successfully developed marketing material and product literature for trade shows and customers. By starting an Ebay auction site was able to dispose of overstock as well as start generating income.
Listing and maintaining Ebay auction items. Purchasing. Shipping and receiving. Inventory control. Answering multi-line phone system. HazMat and MSDS Coordinator.
Additive Technologies, LLC. CO
Customer Service Manager 07/01 to 04/03
Increased customer base by demonstrating the ability to listen to customer needs and develop solutions to meet those needs thereby building trust and respect. Improved customer service and retention by creating a contact database to improve the ability to communicate with clients. Established strong vendor relationships leading to favorable pricing and discounts. Cultivated repeat and referral business through excellent customer relations. Proofreading of all outgoing documents including: Product Bulletins, MSDS, Quote letters and other correspondence. Organized product literature for mailings and trade shows. Sensitively handled confidential material. Ensured that lab results were within parameters. Hazmat Certified.
Received and processed orders via phone, fax, and e-mail. Followed orders through to delivery. Billing of orders upon delivery. Troubleshooting, inside sales, answering multi-line phone system, created and maintained customer and vendor files. MSDS Coordinator. Schedule shipping. Logistics. Inventory control. Accounts payable. P&L statements along with other monthly, quarterly, and annual reports.
Ken’s Reproductions CO
Assistant Dispatch Coordinator PROMOTION 06/96 to 07/01
Successfully dispatched, coordinated and supervised courier fleet of six bikes and nine trucks throughout the Denver metro area servicing a client base of over 1500 companies. Developed and maintained a budget for an annual employee appreciation luncheon. Facilitated the use of Fed-ex Ship software thereby increasing customer satisfaction while decreasing overtime hours .
Answered six incoming phone lines. Recorded incoming jobs and distributed to appropriate production department. Invoiced completed jobs and returned to customers. Maintained daily performance records for courier staff.
Accounting Assistant 10/94 to 06/96
Improved internal communications by introducing a newsletter that is still used today. Developed and maintained budget for 1997 Open House. Instrumental in the integration of new accounting software.
Auditing of daily sales. Preparing and processing incoming invoices for payment. Prepared and posted daily A/R for deposit. Maintained weekly payroll records. Monthly inventory control. Problem solving for customers and vendors. Purchasing. Preparation of daily, weekly and monthly reports. Collection calls. Vendor and customer file maintenance.
Fischbach and Moore, Inc Englewood, CO
Accounts Payable Assistant Manager PROMOTION 06/91 to 10/94
Responsible for printing, matching support and releasing approximately 800 checks per week. Verified manual check reports. Assisted in preparation of monthly, quarterly, and annual Financial Statements. Balanced daily, weekly and monthly reports.
Subsidiary of Fischbach Corporation
Natkin Group Inc,
Accounts Payable Clerk 01/88 to 05/91
Developing and successfully integrating a training manual for new employees. Progressive responsibilities.
â—˜ My family and I are very active in B.P.O.E Englewood #2122 as well as BSA Troop #41 and Pack #377.
Prepared and processed incoming invoices and manual checks. Verified keyed information with computer-generated reports—resolved subsequent problems. Balanced daily, weekly, and monthly reports. Problem solving for various offices and vendors. Daily release of checks.
Subsidiary of Fischbach Corporation
Supervision of six clerks. Problem solving for 35 district and subsidiary offices and various vendors.
Increased customer base by being the industry leader in customer service by establishing trust and delivering unprecedented follow through of commitments. Cultivated repeat and referral business through optimizing my organizational and customer service skills. Ensured the accuracy of all outgoing documents including: Product Bulletins, MSDS, Quote letters and other correspondence. Organized product literature for mailings and trade shows. Sensitively handled confidential material. Hazmat Certified.
Ensured the accuracy of processed orders via phone, fax, e-mail and on-line store. Followed orders through to delivery. Billing of orders upon delivery. Troubleshooting, inside sales, answering multi-line phone system, created and maintained customer and distributor files. MSDS Coordinator. Schedule shipping. Logistics. Inventory control. Accounts receivable.
Ensure the daily supervision of the entire customer service department. Authored and implemented the policy and procedure manual and enforced the contents through performance management. Determined new business practices that aligned the department with company goals through innovative thinking. Maintained business relationships with outside companies through problem solving and optimal customer service practices.