Extensive experience in Sales and Operations. Consistently exceed service quality goals and sales objectives. Possess analytical and creative ability to capture, summarize, and report financial/numeric datum into managerial tools. Self-starter, independent thinker, and a knack to prioritize multiple tasks. Strong bilingual skills in English and Spanish.
Pocono Craftsmen Home Builders 2005 to Present
108 Heater’s Hill Road
Matamoras, PA 18337
Maaco Auto Painting & Bodyworks 1998 to 2000
1511 Bassett Avenue, NY 10461
Initiated inside and outside Sales. Drove to auto dealerships; car and truck vendors; and auto repair shops to pick up and/or deliver vehicles – from old classic to late model cars, as well as, vans and small trucks. Quality controlled vehicles through the production line; managed twelve employees; implemented the accrual bases of an accounting system for financial reporting, payroll, and taxes; ran all aspect of my business single handed. Increased sales from a weekly average fo $6,000 to $19,000 in eight months.
CITIBANK, N.A. 1976 to 1998
Consumer Banking Group/North Eastern Division
Personal Banker/Account Officer 1987 to 1998
Opened, built, and maintained accounts for new and existing customers. Reviewed and paid out personal, bill consolidation, and collateral loans and set up lines of credit. Processed mortgage and home equity financing applications and determined initial loan-to-value and debt burden analysis for potential clients. Utilized a telemarketing program to communicate leads from various sources (other branches, seminars, neighborhood events, and outside vendors)to sales staff. Coordinated all leads and sales result for distribution to Sales Tacking Unit, Management Information System, and individual sales staff.
$ Formulated sales tracking spreadsheet to compile sums and ratios of daily, weekly, monthly, quarterly, semiannual, and annual monetary and quantitative sales results, for both branch-wide and individual /goal results.
$ Credit Processing coordinator: Subject Matter Expert responsible for the quality control of secured/unsecured loans and lines of credit applications, documentation, and follow-up. Managed the process within compliance guidelines for entire branch, as well as updating staff and supplies with product trends and procedures.
$ Stationery/Merchandising Manager in charge of reviewing all requisitions and invoices for accuracy and payment. Updated marketing collateral (signage/brochures) and supplies for entire branch within compliance guidelines .
Assistant Operations Manager, New York Retail Bank Division 1976 to 1987
Supervised daily functions fo Tellers’ area and assisted operations manager. Delegated work to junior and senior tellers. Reconciled balances for interdepartmental units, prepared daily consolidation statements.
$ Implemented manual system providing running balances of all cash-coin denominations which facilitated in controlling branch currency.
$ Developed, tested, and implemented manual system to assist end-of -day proofs of incoming and outgoing debits and credit to the Regional Processing Center and branch general ledger. Resulted in the reduction of overtime and is currently incorporated into the Teller application of the National Banking System.
$ Developed and implemented a manual system which consolidated the daily charges to our merchant/business customers for their coin orders, payroll, use of night deposits, and other miscellaneous charges. It resulted in the computation of total monthly charges to charge each merchant/business customer and a source of quick reference.
Citipride fourth quarter and annual winner, 1988
Citicrop Service Excellence award winner, 1988
Gold Medal Council member 1984 – 1987
Consumer Lending Workshop
Building Credit Relationship Workshop
Telemarketing skills Workshop
BBA Candidate Management Information Systems Pace University
One Pace Plaza, N.Y., NY
Associates Degree Information Systems & Accounting Taylor Business Institute, ITT
One Penn Plaza, N.Y., NY