3800 Neiman Road
Plano, Texas 75025
Results-focused to create learning WOWs! Dynamic trainer, adept problem solver and engaging speaker with national and international audiences. Task oriented instructor in achieving measurable improvements and attaining goals.
Create learning WOWs!: Trained over 10,320 people. Used and presented instruction on Microsoft Office applications. Utilized instant messaging, desktop video conferencing, interactive media to plan and conduct instructional events.
Trainer: Team member for IBM Point-Of-Sale system project. Trained over 1350 US and foreign nationals in USA/Asia/Pacific. Provided technical instruction on mobile computers and POS systems and equipment.
Solves problems: Relocated factory 250 miles while maintaining production schedule. Evaluated, selected, and created instructional materials and tools for teaching. Featured presenter on Software as a Service [SaaS] to achieve results.
Facilitator: Applied techniques of team building, role-playing, group discussions, coaching and counseling. Achieved 123% of financial goal for non-profit fund raising campaign. Led teams and organizations of 3-350 people.
Task oriented: Obtained resources and personnel to make improvements and achieve goals. Customer service accomplished 10% annual growth in new customers. Increased service area coverage by 200% with no staffing increase.
THE INSOURCE GROUP Dallas, TX
Instructor outsourcing company
Conducted weekly mobile computer training for 6-12 technicians of Service Experts, Inc. at various USA locations. Coached managers and support staff on new Internet features and integration with legacy computer system.
Doug Caldwell Page 2
THE TRAINING ASSOCIATES Westborough,MA
Instructor outsourcing company
Conducted training at 27 locations on new point-of-sale terminals for Defense Commissary Agency in USA and Asia/Pacific. Used e-learning, OJT and personal coaching for employee transition in stores with daily sales of $175,000+.
SPHERION CORPORATION Dallas, TX
Outsourcing, recruitment and technology company, $2.1 billion in revenue
Entry On-Duty Specialist 2003-2007
Conducted new hire orientations of 30-40 transportation security screeners weekly for the TSA. Facilitated their initial enrollment in federal payroll and benefit programs. Resolved initial new hire problems with TSA officials.
MARITZ PERFORMANCE IMPROVEMENT COMPANY Southfield, MI
Incentive and performance improvement service company, $1.3 billion in revenue
Provided on-site coaching to develop teams and promote leadership for 29 Cadillac dealerships. Utilized customer research to sell 1,000 more Cadillacs, exceed customer expectations, and improve revenue by $15,000,000 nationwide.
TEXAS INSTRUMENTS, Dallas, Texas. 1979-1995
Defense Systems and Electronics Group within Texas Instruments, a Fortune 500 company.
Project Manager Obtained raw material and created production plan to fabricate wire and cable products. Constructed and managed budget in excess of $1,000,000. Supervised four employees. Saved $25,000 annually with 30% reduction in cycle time.
Master of Business Administration — Business Management, University of Dallas 1983
Bachelor of Arts — Business Administration/Economics, Chapman College 1979