19833 N. 47th Lane
BS in Computer Information Systems
DeVry University Phoenix, AZ
SFTP UNIX MS Excel, Word Outlook Ultra Edit Kedit TCP/IP
SQL Windows 98, NT, Vista Oracle Visual Basic Data Entry Mainframe,
Silicon Valley Staffing Group (Edward Jones) June 15 2008 – October 15 2009
Tape Operator Tempe, Arizona
Â· Check in tapes received from St. Louis. Pull scratch tapes to send back to them on a daily basis.
Â· Change critical backup tapes sending 2 sets off site to vendor for storage and recall back 1 set every other week.
Â· Maintain entries are made to the appropriate account for our tape logs and the Money Market logs.
Â· Scheduling jobs on main frame, monitoring job flow to completion.
Â· If job abends, look at the job in savers to compare why it abended. Then contact programmer or support person to look into job and let them know the reason for the abend. Deal with several phone calls and customer support.
Â· Submit jobs and monitor them to completion. If jobs terminate or fail page out to support.
Â· Update Netcool journals with job information and network information.
Â· Update team2 communication turnover with updated information, verifying everything is accurate.
Acxiom Corporation November 1998- December 2007
Client Data Specialist Phoenix, Arizona
Â· Handle several phones calls from client’s, customer support helping with setup and instructions.
Â· Multitasking between phones and team members who need files uploaded to main frame and auditing files for accuracy.
Â· Auditing for accuracy before being sent out for processing to the letter shop.
Â· Transfer files from ftp site to UNIX system to manipulate files (fix files) then transfer back for processing.
Â· Auditing files to make sure input matched layout and output contained every field needed. Verify the documents adhered to the guidelines and completeness.
Â· Setup Ftp sites, manage them and maintain them. Transfer files to clients, work with clients to help them send files to our ftp site.
Â· Process incoming client media CD Rom, disk. Dumping the media and creating a data set for the mainframe.
Â· Write up step by step instructions for certain jobs, for team members to make their job easier.
Â· Dealt with our clients on how to process their files on a day to day process building a relationship with the client.
Â· Work closely with other team members to exceed our customer expectations. Using quality standards and procedures to coordinate workload schedule for mail pieces and meet timeframe requirements. While achieving optimum productivity and quality for mail pieces and make dead lines to the mail shop.
Arcus Data Staffing (Motorola) October 1995 – November 1998
Client Support Phoenix, Arizona
Â· Create training manuals for printing reports on impact printers and distribution of reports.
Â· Manage nightly backups make sure all 15 backups ran smoothly and tapes were changed.
Â· Tape management system ordered our backup tapes from off site storage, managed the reports to send them back and to keep track of how many weeks we rotated the tapes.
Â· Helpdesk support taking calls on all types of problems logging them into Remedy system and disbursing them out to be worked on.
Â· CATS Administrator for VAX system changing and issuing new ids and passwords to users on the system. Making sure the Tandem system was currently running at all times with out problems.
St. Josephs Hospital April 1991 – October 1995
Computer Operator Phoenix, Arizona
Â· Maintain logs for new tapes and assigned new numbers for new tapes.
Â· Called reports over from mainframe to printers to print out number of copies both laser and impact printers.
Â· Helpdesk for nurses and Doctors to restart equipment hooked to the system and change passwords.
Â· Started the daily run on the mainframe to start jobs processing.
Â· Ran IPL when needed, restarted system jobs and monitored the mainframe for problems.
Â· At times when a job canceled restarted if unable to contact Analyst by Phone. If unable to restart job, contacted analyst by rather than pager. These jobs were critical and needed attention asap.