To obtain a position that will provide me with excellent training and demanding challenges that will utilize my diverse experience as a Customer Service Representative to positively impact a company’s success and profitability.
Microsoft office, Microsoft Excel, Handling personal information, keeping records of credit cards, handled credit card and check payment transactions, customer service
Network Administration & SecurityASA COLLEGE New York, NY
October 2013 to December 2014
August 2012 to April 2013 Staten Island EZ Pass Staten Island, NY
Customer Service Representative
Responsible for completing customer transactions that included; sales, returns & exchanges, and bill payments, also Answered 100 -125 calls a day, verified personal information
February 2011 to August 2012Optimum Security Services Inc.New York, NY
Logged residents family members in & out the building, checked on residents when they called, answered phones, faxed paperwork, filled out complaints, accidents, and secured building every hour
October 2009 to December 2010 Macys Bronx, NY
Loss Prevention Specialist
Protected store assets as necessary/ apprehended shoplifters whenever necessary.
Prevented employee theft by checking all packages leaving store purchased by employees by matching package contents with receipt.
Verified and filed any necessary paperwork for all merchandising entering and leaving facility.
References Available Upon Request
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