10001 Peace Way # 1287 , , Tls1162000@yahoo.com
Associates Degree June 1999
Morris Brown College Atlanta, GA
· Business Management and Administration
Payroll Agent Auburn Hills, MI
Chrysler LLC July 2004 to July 2008
§ Processed a range of employee payments for thousands of hourly and salaried employees in the United States and Canada
§ Responsible for producing payroll payments for Hourly Bargaining Unit, Child Support, FOC, Levy, Bankruptcy Claims.
Senior Staff Agent Auburn Hills, MI
Chrysler LLC March 2002 to July 2004
§ Responsible for receiving inquiries and concerns from customers by phone.
§ Communicated with consumers by composing accurate, prompt and effective replies to telephone contacts regarding
Daimler Chrysler Corporation products and services.
§ Maintained a comprehensive knowledge of company services and products, including departmental policies and procedures, product composition, features, premiums, promotions and pricing.
§ Knowledgeable of automotive technology, systems and diagnostics procedures utilized by DaimlerChrysler Corporation
§ Developed familiarity with sales and distribution structures of company products in order to satisfy consumers.
· Monitored consumer contacts to facilitate corrective action on possible product liability and product tampering incident by appraising the situations that could result in legal action or media involvement and handle or refer cases according to crisis management procedures
Point of Sale Agent Atlanta, GA
Coca Cola September 2000 to Feb. 2001
§ Responsible for receiving inquiries from sales reps by phone.
§ Communicated with Sales Reps in USA & Canada regarding licensed Coke products.
§ Developed familiarity with Burger King and McDonalds franchises in order to design and supply merchandise.
Recruiter Redford, MI
Montessori Place, Inc. June 1999 to August 2000
§ Screened resumes and/or applications
§ Made phone contact with applicants to schedule interviews
§ Assisted in the offer to hire with Manager
§ Responsible for personnel records and payroll records
· Proficient in Microsoft Word, Microsoft Excel, Microsoft Power Point
· Knowledgeable in J. D. Edwards
Writing Samples, Opinions Columns, and Portfolio available upon request