Experienced Business Systems Specialist supported by more than nine years of successful administrative experience. Combined expertise in customer service, business administration (including two major product data management systems and service desk support), internal and external sales organizational and interpersonal skills with proven ability to exceed and coordinate multiple tasks. Strong focus is customer assurance and relating well with management and business professionals.
PROFESSIONAL EXPERIENCE :
DRS Technologies a Finmeccanica Company Palm Bay, FL
Business Systems Specialist 2007-2009
Â· Master of PDMLink 9.0 and Windchill Foundation systems with primary focus on all business administration duties.
Â· Owned and managed daily events, meetings, document collaboration, resources, training and status reports through the department’s Engineering Systems SharePoint Site.
Â· Responsible for creating web parts, custom list, group access, workflow & document management within department’s SharePoint Site.
Â· Assisted senior developers and end users with all technical support issues, questions or requests.
Â· Managed the department’s help desk request, distributed and addressed request promptly and effectively.
Â· Created, tracked, managed and updated all PDMLink user accounts within the system and through a customized database system.
Â· Communicated with configuration management team and project managers based on product tasks to evenly and appropriately schedule time and basic task responsibilities.
Macho Products, Inc. Sebastian, FL
Sales/Account Representative 2004-2007
Â· Maintained positive relationships with company’s top distributors and domestic accounts for over $1 million in desk sales and 1,000 + accounts.
Â· Responsible for updating customer discounts, order history, account issues and request based on customer preference.
Â· Inbound and outbound sales calls, required to up sell and take inbound orders, ensured all orders were shipped out in a timely fashion or expedited based on customer request.
Â· Provided excellent and superior customer service skills during each call, and account follow-ups.
Â· Participated in marketing strategies and creative sales tactics for new products, and school organizations.
Â· Volunteered at tournament events for product promotion, customers support, feedback and rapport.
Dial America Marketing, Inc. Melbourne, FL
Branch Office Administrator (2002-2004) 2000-2004
Â· Responsible for executive duties while working closely with upper management, shift managers, supervisors and sales team.
Â· Submitted and updated daily reports for branch managers, shift managers and supervisors.
Â· Managed weekly payroll updates, time charges, hourly reports, bonuses and new employee information to headquarters.
Â· Assisted in research and request for all Central Florida branches analyzed and finalized all branch shift reports.
Â· Participated in division’s quarterly conference calls, key marketing strategies, product updates and new product training.
Â· Established, updated and maintained filing system of confidential records for past and present employees and scheduled interviews for potential new hires.
Brevard Community College Palm Bay, FL
Associates Degree Spring 2010
University of Central Florida (Pre-accepted) Orlando, FL
Bachelor of Science: Business Communications
ADDITIONAL SKILLS, ACHEIVEMENTS & TECHNOLOGIES:
Â· Proficient in MS Windows SharePoint Services 3.0, MS PowerPoint, MS Word, MS Outlook, MS Excel
Â· 2 year experience with PDMLink 9.0
Â· 1 year experience with Windchill Foundation
Â· 3 year experience Navision Systems
Â· Certification for completion in MS SharePoint Services 3.0, level one and two.
Â· Coordinated ELearning application for PDMLink 9.0 training.
Â· Assisted with User Productivity Kit by creating voiceovers for all training material.
Â· Created, designed and formatted out of the box Engineering Systems SharePoint Site based on departments request, preference, daily activity and full interaction between multiple divisions.
Â· Worked closely with Parametric Technology Corporation (PTC) corporate administrator on licenses and accounts for ELearning system.
Â· Assisted with development of web portal through design, formatting and innovative ideas.