Elbert J. Smith Jr.
26 Bellflower Road
Windsor, CT 06095
1999-2002 Jefferson Davis High School, Montgomery, Al. 36112
2002-2003 Conard High School, West Hartford, Ct. 06110
Certifications / Courses
U.S. Army Human Resources Certification
U.S. Army Pay Processing Certification
U.S. Army Personnel Admin. Course
U.S. Army Personnel Admin. Certification
Global War on Terrorism Service Medal
Army Service Ribbon
Department of Defense Achievement Medal
Microsoft 97/98 &2000
Type 55 words per minute
2002- PRESENT EAST WINDSOR, CT
U.S. ARMY HUMAN RESOURCES SPECIALIST
Prepared and processed recommendations for awards and decorations, and arranged for award ceremonies. Prepared, updated, and coordinated request for evaluations: to include evaluation inquires. Prepared and monitored request for promotions, declinations, and reconsiderations for promotions. Prepared and monitored request for reductions, transfers, and discharges. Prepared and monitored request for identification cards and tags, leaves, and passes, Military Personnel Data and Information Management, orders for temporary duty and travel, personnel processing, personnel Security Clearances, training and reassignment, military and special pay programs, personnel accounting and strength management, and unit administration. Typed military and non-military correspondence in draft and final copy. Prepared and maintained personnel files. Assisted with the introduction of new soldiers into the unit. Assisted with the introduction of new policies and new systems to fellow soldiers.
2006- 2009 Farmington, CT
Sprint PCS Store #130
Retail Communications Consultant
As a senior RCC, I assist fellow coworkers with company policies and the Methods and Procedures of Sprint/Nextel. I educate customers on new plans and services.
Continually meet or exceed service and sales objectives consultation and guidance in meeting the customer’s specific wireless needs. Sell products and services as well as actively solicit new customers through inside sales and store marketing events. Assisted store management team with operations including, store opening and closing, customer escalations, making decisions in the absence of management. I also served as a subject matter expert that guided the team to build strong sales solutions and customer relationships.
2004-2006 Hartford, CT
HARTFORD HOSPITAL, PATIENT ADMINISTRATIVE ASSOCIATE
Answered phones, transcribed orders from paper to computer, took verbal orders from doctors in emergency situations, talk to family members to aid and provide direction during time of need, assisted with patient care.
Provide administrative support to members of the health care team, patients and families. Maintenance of medical records, patient registrations, knowledge of insurance authorization process and billing. This role contributes to the successful operation of the work area and functions in accordance with all existing regulatory and hospital standards, policies and procedures.