OBJECTIVE: Seeking a position in Business Administration and Management. Open and interest in opportunities for growth in mission and administrative support wherein Resources and Information management compiles with, contract administration/logistic support, and information and personnel management are available.
Summary: Dependable, energetic, well organized Executive Administrative Assistant with over 27 years’ experience in event planning, personnel and administrative management and information management and security support. Possess excellent communication skills both written and oral; scheduler, briefer and liaison. Diversified individual with the ability to work well both independently and with a team at all levels of management. Possess expert knowledge of the Department of Defense (DoD) processes, products, and terminology, policy and guidance documents. Last 10 years work experience was in Intelligence Community (IC)
JOB-RELATED or TRAINING COURSES FDA Human Resources Training Course 13 Office of Personal Management (OPM) USA Staffing 13 HPSM Manager 9.30 Web Client Service Manager and Interaction.13 FDA Unified Financial Management System Course (UFMS) 13 Army Family Instructor Training 12 Passport Agent Training 12 Microsoft Office Project 11 NGA Information Officer Course (IO) 10 Northrop Grumman Business Management Basics 10 NGA Civilian Pay Timekeeper Training 08 NGA KCAP Training 09 National Geospatial-Intelligence Central Electronic Routing and Tracking System (N-CERT) 06 Defense Travel System (DTS) 05 Enterprise Resource Tracking System (ERT) 05 Travel Management Plus 04 PeopleSoft Administrative Training Course 03 PeopleSoft Training Coordinator Course 03 Purchasing Request Information System (PRISM) 02 Executive Administrative Assistant Course 99 Equal Opportunity Representative Course 97 Instructor Training Course 90 Communication Security (COMSEC) Custodian School 87 Security Manager Course 86 Administrative Specialist Course 82/89
Food and Drug Administration, Silver Spring MD 51000 Resource and Information Specialist Supv: Cindy Morrison 240.429.3966 12/12-present As Resource and Information Specialist, reports to the Operations Officer, Employee Resource Information Center (ERIC). I serve as a customer service representative providing subject matter assistance and services for the following administrative functional areas: Real Property, Equal Employment and Diversity Management, Office of Financial Services, Office of Human Resources, and Acquisitions and Grants Services. Exercises advanced knowledge in functional areas, the FDA organizational structure, roles and responsibilities, and formal and informal processes to allow effective service delivery and /or problem resolution. Receive inbound Tier1 customer communications. Assist with specific functional administrative service processes. Make necessary outbound and follow-up calls and emails to ensure satisfactory completion of the entire service tickets life cycle. This includes providing a discrete set of information and services and referring the balance to the correct subject matter expert within the Solution Providers and vendors organizations. Provides recommendations to enhance the quality of service provide by ERIC to the Lead Resource and Information Specialist and/or Directory by analysis and the presentation of statistical data. Acts as the key representative in improving efficiency and costs effectiveness of service delivery at the FDA; allowing the Office of Shared Solutions (OSS) Providers to devote more resources to program activities. (Tier 2 services delivery) Interacts with FDA employees on behalf of the functional components of OSS Based on personal knowledge, and reference materials, answer employees’ and managers’ questions. When answers or solutions cannot be provided, refers issue to the appropriate subject matter expert. I analyze complex problems or interrelated issues in developing and maintaining relationships within the FDA. Provides guidance and advice concerning administrative policies, management and organizational theories that require considerable adaptation and or interpretation for application to internal program issues and problems, or where decisions about how to proceed are complicate by conflicting program goals and objectives. Too efficiently and effective provide maximum service at this level, I recently completed training in two new programs ERIC: FDA Human Resources and USA Staffing, and HPSM Manager 9.30 Web Client Service Manager and Interaction. In addition, completed FDA’s Unified Financial Management System training working with Iprocurement, accounts payables, accounts payable Government trips/travel services and payments, and learned new software application such as Contact Center Anywhere(CCA) Agilquest onboarding system and ARCHIBUS Facility Management System, United States Postal Service,Lithium, MD4100 Postal Support Clerk Patrice Felton 11/12 -12/12 Work as Postal Support Clerk at the Linthicum International Mailing Facility, Linthicum, MD process, performance of distribution, and delivery on mail. Operates a automated equipment to route and distribute mail. Perform continuous sweep of mail relieving automatic equipment of stress in continuous processing function. Manually places mail on automatic machine/equipment rendering continuous mail processing via digital scanner Implements and adheres to approved programs as they apply to local requirements; operates within established postal rules, laws, and regulations. Assist in the training of new employees to ensure quality service. Ensure that proper safeguards are instituted for my welfare and the protection of the mails. Maintains files and records and submits reports. Personally handle window transactions and perform distribution tasks as the workload requires. Has regular contact with postal customers. Exercise normal protective care of accountable paper, building equipment, and office supplies. Follows established safe work methods, procedures and safety precautions while performing all duties. Performs other duties as assigned CACI, Fairfax, VA 84000 Customer Service Representative Supv: Barbara Whelms /703.460.1720 03/2012-8/2012 Provide guidance and instruction to agency employees and contractors submitting applications for passport and visa processing in a secure environment. Review applications for accuracy and forward them to Department of State, Special Issuance Office for processing. Work as a facilitator between Department of State Washington Passport Office and DOD Agency. Frequently, on a daily basis update Passport/Visa Database keeping track of passport/visas status; take and process passport/visa photos to support passport/visa applications, maintain photo database; Issues staff members orders for Permanent Change of Stations and maintain Joint Service Center Database to track orders; Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with visa, passport and travel application ; Provide guidance and instruction to customer questions from Central Travel Service question queue(written) and telephone question hotline; Prepares correspondence, hand carry letters for release and expedition of passport and visa supporting official duty and mission support; Majority of hand carry letters are in support of DNI’s monthly trips. Provides quality check of visa passport applications and contact applicants regarding on errors and actions needed to continue speedy application process. On a weekly basis process approximately 300 to 700 applicants for photo, passport and visa applications. TASC, Chantilly, VA 82000 Oral Data Transcription Analyst Supv: James Allen/703.571.557.4791 8/2010-9/2011 Transcribed audio cassette tape recordings into MS Word documents using, Sony/Lanier cassette transcription machines and start stop digital transcription software; Navigated through Agency’s internal internet to research for unfamiliar territories such as foreign countries, their provinces, foreign officials’ names, spelling and pronunciation of foreign language to accurately support transcribed words used by the interviewee to capture their training knowledge, and work experiences during their time with the CIA; Used listening and typing skills as a tool to create and format documents in Microsoft Word template; Make corrections to the transcriptions based on my own review and made necessary corrections to the electronic transcript interviews that were identified by the interviewer and editor, and then, file transcripts electronically in CIA Oral History Program permanent data file; Build workable list of vocabulary, agency jargons, countries, states, provinces, region etc., to complete transcriptions saving both time and effectiveness in transcribing; Actively learned the Agency’s jargon and culture to best transcribe interviews and not take away from the content of the interviews. Administrative Functional Support 76000 Supervisor: Ronald Hall 703.643.7322 5/2007-5/2010 Provide direct customer support to Integrated Operations Center and Special Project Director and staff with primary support to Physical Security Directorate (dual headed); Manage daily office operations to include workflow in correspondence preparation with prescribed formatting procedures, office file initiation and maintenance; Plan, develop and carry out ad-hoc projects with little customer guidance on tight deadlines; keep the customers aware of high priority and short deadline requirements; alert other staff members to incoming requirements ensuring that responses are submitted and assembled appropriately and in timely manner; Maintained and scheduler for seven (7) office conference rooms among the directorate staff; Provide access control to Multi -level Special Access Programs (SAPs), ensuring program’s security is not compromised; Check for security badges and research employee’s clearance and level of access in classified electronic system; As Information Management Specialist and Knowledge Capture (KCAP) point of contact, initiated, built and maintained the office record file management system and created an office knowledge database to protect historical data in preparation of agency transition to new campus in FY 2011; Set up conferences with refreshments and briefing tools for VIPs and escort VIPs to designated meeting locations; On a weekly basis, take staff meeting notes and distribute to staff the action suspense within a 24-hour turn-around time; Prepare daily briefing books for the Director and the Deputy Director.
Chugach Management Services, Inc., Bethesda, MD 65000 Executive Assistant Supervisor: Kelia Meadows/unknown 2/2006-5/2007 Provided support and services to NGA Enterprises Service Center (ESC) Directorate and worked at all levels to support- the Directorate and sub-directorates office during administrative shortages; Coordinated and maintained functions in travel, suspense coordination, space planning, personnel management, record management and special projects; Suspense coordinator, ensured all suspense actions for the directorate were assigned to the appropriate action officer, researched, processed and returned to originator prior to original suspense dates using the agency’s (N-CERT system) tracking system; Briefed suspense updates at weekly staff meetings. Received comments on care and being the most efficient and effective worker to carry out tasking procedures when I had to be the backup when primary action officer was absent; Primary contact for building and maintaining directorate business continuity plan, recall rosters, organization chart and several global distribution lists on internal network; Coordinated, set up and managed processing actions on government Assignment of Notifications (AON) panel interviews, scheduled conferences and a special meeting for CONUS and OCONUS location; Worked with ESC Directorate Executive Officer and Program Specialist to create office travel SOP and travel checklist to incorporate easy accountability and monitored travel inputs to finalized vouchers for the directorate; Created Standard Operating Procedures (SOP) and desk top administrative continuity manual to support all administrative function in the office. Both SOPs and continuity manuals never existed for the office before; initiated daily calendar reviews with Office Director and Deputy Director bringing clarification and maintenance of calendars. This process never existed before and I was commended by the Office Director for the approach and its use was continued use upon my departure from the directorate; Prepared daily briefing books for the ESC Director, scheduled, monitored and assisted with front office calendars on an as needed basis; Trained incoming administrative hires in calendar scheduling and maintenance, travel, time and attendance. Administrative Officer I 62000 Supervisor: Anthony Outlaw/unknown 6/2003-2/2007 Provided administrative support and services to the Production and Analysis Directorate (PNN) at one of National Geospatial Intelligence Agency (NGA) external sites housed in the NSA facility; Provided administrative and personnel management support to the Production and Analysis Directorate staff consisting of 80 NGA Intelligence Analysts and others NGA analysts working at five external NSA hub sites both CONUS and OCONUS locations; Initiated and coordinated the stand-up of the NGA Directorate Production Analysis Section (Front Office) receiving the first NGA Senior Executive Selectee (SES) to work within the NSA Footprint; Primary point of contact for renovation in the NSA space; Maintained and coordinated calendar scheduling for PNN Director; Coordinated and scheduled meetings and conferences both internal and external within NSA and NGA facilities and throughout the Intelligence Community (IC); Collected, secured and inputted production and management analysis data on over 80 analysts using the Production Management Alternate Architecture Program (PMAA) on a weekly basis ensuring 100% accountability per analyst; Processed and managed Personnel Action Requests (PARs) and ensured personnel were properly slotted and positioned appropriately according to grade and skill including input into the PeopleSoft program in timely matter with no disruption incurred during the transitions period; Provided clearance support, requested passing and transferring individual and group clearance throughout the Intelligence Community (IC), including private agencies on customers traveling in CONUS and OCONUS. Prepared and requested appropriate VIP parking on an as needed basis; Primary point of contact on personnel and training requests, coordinated and processed employees training and inputted individual training both discretionary and non-discretionary courses. Added new external training courses to the NGA PeopleSoft program when none previously exist documenting new titles and descriptions for other employees to use as base decision point when considering training; Collected, maintained, monitored, secured and transported employee travel requests and time and attendance worksheets to Bethesda, MD our headquarters office for input and processing prior to interconnection communication among the agencies; As courier for the directorate, secured and distributed classified and sensitive documents among the Intelligence Community (IC) within the 50 mile radius in the Washington, DC Metropolitan area (WMA). Coordinated and scheduled meetings, special events, conferences and AON panel interviews; Worked as information management specialist for the office, received and processed incoming and outgoing correspondences. Screened all incoming calls, and forwarded to appropriate staff when necessary for actions. Coordinated suspense documents within the directorate. Administrative Specialist IV 43500 Supervisor: Anthony Outlaw/unknown 4/2002-6/2003 Reviewed and evaluated vendor invoice vouchers by comparing the invoice data with an open document report containing over 300 accounting lines to determine accuracy and availability of funds to accommodate payment on contracts; Reviewed contract funding change pages for funds added to the contracts, updated invoice tracking database to reflect new funding accounting and appropriate data; Coordinated with contract specialists and procurement officers to compile weekly data from contract transactions and reported significant events to the Acquisition Contract and Information Chief; Added daily purchased request and input contracts action into Purchase Request Information System (PRISM) database used to track organization’s procurements activities; Prepared Monthly Management Report (MMR) to reflect statistical analysis of procurement actions on spending generated for the month; Distributed contract actions and documents to internal and external officials; Received, input, monitored and maintained purchase request in PRISM database; Prepared, forwarded and filed closeout correspondences to customers; As Liaison for Chief, Acquisition and Contract Information (ACI), I disseminated information between internal agency directorates; Collected, input, processed and secured DoD employee’s time and attendance; received, screened and properly distributed incoming and out-going correspondences and received and screened incoming calls and forwarded to appropriate staff member on an as needed basis; Coordinated with ACI staff and collected, consolidated and maintained office supplies and equipment. US Army Research Laboratory, Adelphi, MD Administrative and Personnel Management Officer 39000 Supervisor: Peggy Porter/unknown 5/2000-3/2002 Liaison at Army Research Laboratory between higher Headquarters and Personnel Servicing Agencies, overseeing seven external geographical sites; Advised and assisted Army Research Commander, Chief Military Personnel Officer and staff on unit personnel and administrative actions. Prepared correspondence for senior’s signatures; Tracked, initiated and prepared evaluation reports for the enlisted soldiers, reserve soldiers and officers; Liaison between Headquarters Command and the US Army Research Laboratory, I processed all company’s personnel actions. Processed personnel finance actions; military leave and award and maintained unit utilization reports ensuring enlisted, officers and reserves were slotted properly in regards to rank, specialty skill and work experienced; Scheduled, reviewed records and task board members for agency’s boards; Submitted requisition requests on an as needed basis to ensure all smooth transitions individual deploying both incoming and outgoing personnel properly overlapped with no manpower shortages; As lead, I prepared, reviewed, coordinated and consolidated reports and personnel actions for submission to headquarters in a timely manner for requests for military personnel; Processed directorate suspense to support the mission. Initiated, recruited, coordinated, scheduled and processed request for orders on reserve soldiers known as Individual Mobilization Augmentees (IMA); Kept frequent communication with Augmentees to accommodate their yearly training throughout CONUS. Ensured they were updated on a monthly basis and integrated as part of the active duty unit; Established and built a network and collaboration with Headquarters and the Army Material Command (AMC) Reserve Component that increased company’s utilization and added additional reserve positions to the command; Coordinated, maintained and distributed organization duty roster. US ARMY, 34th Support Group, Seoul, Korea Liaison and Administrative Officer 36000 Supervisor: Nanjerio Handley/unknown 4/1999-5/2000 Liaison at overseas deployment and initial point of contact person in charge of in processing US Soldiers with family members arriving to OCONUS for assignments; Spokesperson and commander’s representative for the 34th Support Group command; Coordinated personnel actions, meals, transportations, lodging, and medical screening for more than 200 soldiers received twice weekly; Ensured soldiers were processed and shipped to permanent duty stations within 24 hours of their arrival in the country; Screened records ensuring soldiers were slotted properly according to their agency’s utilization chart; Conducted information briefs twice daily or as needed welcoming the soldiers and keeping them abreast of the processing status; Ensured soldiers were properly processed at 100% within the 24 hour period and shipped to permanent duty stations with orders; Coordinated transportation with local nationals for soldiers and family members traveling outside of the 50 miles radius from deployment center to assigned duty station; Assigned duty assignments and notified command on soldier’s arrival and departure from the deployment center; Commended for superb, fresh and caring job performance and stunning leadership skills brought to the environment; received commander’s coin for superb and caring job performance; As Administrative officer: Coordinated, maintained and processed records in completeness on five different agency boards on a monthly, quarterly, bi-annual and annual basis; Ensured all boards were properly scheduled to meet Headquarters’ suspense dates and coincided with senior officers’ calendars;Recruited, briefed and tasked candidates and board members; Researched manuals, conducted quality checks of candidate’s records, maintained, managed and coordinate workload ensuring applicants’ records were processed and forwarded to meet suspense scheduled by the higher echelon; Prepared and distributed notifications on boards convening and rendered suspense dates on closeout; Prepared board, recorded minutes and forwarded documents for final signatures from the president of the boards and legal office adjudication; Coordinated activities to enhance soldiers’ morale and kept abreast of soldiers’ welfare. Supervised nine soldiers and indirectly worked in authority of 48 soldiers’ health and welfare. SOFTWARE AND EQUIPMENT KNOWLEDGE Microsoft (MS) Office, WordPerfect, Lotus Notes, Defense Travel System (DTS), Defense Civilian Payroll System (DCPS), Lawson, Community Workstation Environment (CWE), Enterprise Resource Tracking System (ERT) and Purchase Request and Information System (PRISM); Microsoft Office Project 2007, OPM USA Staffing, Center Anywhere(CCA) Agilquest onboarding system and ARCHIBUS Facility Management System, Unified Financial Management System, Self Service Ticket Web(SST) EDUCATION M.S, Social Work and Community Services, Capella University, June 2003 B.A. Social work, Benedict College, May 1978 Certificates: Purchasing and Contracting Certificate (PGCC) 2012 Accounting and Bookkeeping Technician Program 2012 Business and Project Management Certificate (UMUC) 2009
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