1551 W. Ball Rd. Apt.H
Skilled and personable Flooring Contract Writer for Home Depot/Expo Western
Division Support Center with 2+ years experience providing consistent and
professional service to customers, installers, vendors, and store associates in
a large office environment .
*Customer Service-Served as initial point of contact for customers during their
entire installation process, from scheduling to actual payment.
*Administration-Provide exceptional administrative support to installers, and
vendors assisting in the order process to increase efficiency, and improve
service. Outstanding communication skills; continuously project a highly
polished professional image.
*Technical Skills-Familiar with Microsoft word, Excel, and Outlook. Capable of
managing multiline telephone systems, and typing 45+ words a minute with
*Key Strengths-Excel at developing strong relationships with staff, store
associates, vendors, installers, and customers; strong record of creating a
positive memorable first impression. Highly organized and conscientious;
entrusted by management with confidential materials. Adapt quickly to new and
Home Depot/Expo Western Division Support Center-Orange,Ca. 2006-2009
Flooring Contract Writer for A volume Expo stores.
Served as main point of contact for customers during their installation process
starting with the scheduling of the measure date with installer, to building
their quote from the estimate, to selling the order for completion of
installation. Worked heavy inbound and out bound calls while performing a
wide-range of office functions to ensure that every part of the business is
*Assisted in department training. Cross trained in all areas of the business.
*Consistently produced high numbers, meeting all metrics given by upper
*Began as flooring phone associate promoted to flooring order writing department
within less than a year of original hire date.
The Great Indoors-Irvine,Ca
Design Center Supervisor
Supervisor over nine Design Center associates. Over seeing the entire special
order, installation, design project, delivery, and special order returns
process. Worked daily corporate reports, created schedules, cross trained
associates, and managed all areas for auditing.
*Preformed every single task in order to maintain a professional and productive
work environment for myself as well as my associates.
*Began as Delivery Coordinator, promoted to Installer Coordinator for kitchen
and bath design, and ended up as Design Center Supervisor less than two years
from original hire date.
In charge of all scheduling, ordering of supplies, inventory, hiring, reviews,
and certification for all baristas. Handled large amounts of money, and managed
large corporate accounts.
*Began as certified barista/cafÃ© cook promoted to assistant manager eight
months from original hire date.