OBJECTIVE: Seeking a progressively challenging position in which previous education, skills and work experience will have valuable applications.
QUALIFICATIONS: Over thirty years experience in mechanical maintenance and management of wheeled and tracked vehicles and associated equipment; troubleshooting to the component level; isolating and identifying causes and malfunctions. Experienced in supply warehouse management and logistics, managing inventory, shipping and receiving; planning and organizing work schedules; training personnel; supervising stock accounting procedures; estimating supply demand; coordinating acquisition and distribution of materials with production schedule; negotiating for the best terms for quality merchandise. Over twenty years of military service with over seventeen years of supervisory experience; directing a variety of personnel; monitoring expenditures and maintaining pertinent records; assessing needs and establishing work priorities; training and scheduling personnel; purchasing equipment and supplies; assuring compliance with regulations.
*South University (on line); 10/2008 to present – Studying towards Associates Degree in Accounting and Business Management
*Harford Community College, BelAir, MD – 6/86 to 2/87 – General Studies, English, Business Mathematics and Automotive Engineering Courses.
*Central Carolina Technical Institute, Fort Bragg, N.C. – 296 hours Automotive Engineering completed 11/80
*U.S. Army Ordnance Center and School, Aberdeen Proving Grounds, MD – Lotus 1-2-3(Level 1), MultiMate(Level 2), dBase III, Senior Noncommissioned Officers Course, Instructor Training Course, Fundamentals of Counseling Course, Criterion Referenced Instruction Course, Instructional Material Development Course, Test Construction Course and Supervisor Instructor Course – 7/88
*USAISC Directorate of Information Management, Fort Stewart, GA – Introduction to Microcomputers and MS-DOS – 1/92
11/08 – General Manager, Jiffy Lube, Ga
Responsible for managing day to day operations of shop; supervising eight technicians; scheduling and training of technicians; conducting equipment and product inventory; maintaining work productivity records; providing customer assistance; resolving customer complaints; reviewing time cards and submitting payroll; monitoring P&L statistics; receiving and adjusting inventory.
11/02 to 09/08 – Service Advisor, J.C. Lewis Ford, Savannah, GA.
Responsible for greeting customers upon arrival; providing quality customer service, writing repair orders for customer’s vehicles; coordinating with Dispatcher and Technicians to prepare estimates of repair for customers; contacting customers with estimates of repair; contacting aftermarket extended service companies with estimates of repairs of customer’s vehicles; collecting payment from aftermarket extended service companies; contacting customers after repair have been completed and explaining repairs done and charges; collecting payments from customers when receiving vehicles. Contacting customers after repairs to find out about satisfaction level of repairs.
05/02 to 10/02 – Parts Person, Crown Lift Trucks, Norcross, GA
Responsible for looking up parts, ordering parts, shipping and receiving parts; ordering parts overnight for customers as well as shop technicians and inventory. Responsible for inventory and accountability of parts.
05/00 to 04/02 – Parts Specialist, Critz, Inc., Savannah, GA
Responsible for providing repair parts to Technicians repairing customer’s vehicles; placing special orders for automotive parts and accessories for both shop and retail customers; performing inventory and accountability measures to reduce inventory loses; shipping and receiving parts and accessories; assisting the Manager in overseeing operations, maintenance and upkeep of the department.
07/98 to 04/00 – Service Advisor, GA
Responsible for greeting customers upon arrival; providing quality customer service, writing repair orders for customer’s vehicles; dispatching work orders to Technician for repairs; coordinating with Parts clerk and Technicians to prepare estimates of repair for customers; contacting customers with estimates of repair; contacting aftermarket extended service companies with estimates of repairs of customer’s vehicles; collecting payment from aftermarket extended service companies; contacting customers after repair have been completed and explaining repairs done and charges. Contacting customers after repairs to find out about satisfaction level of repairs.
04/96 to 7/98 – Store Manager, Western Auto/Parts America, Savannah, GA
Responsible for maintaining inventory control and accountability, placing special orders of automotive parts and accessories; ensuring customer service satisfaction and relations; supervising parts sales associates and technicians; handling customer complaints; managing shipping and receiving of supplies and equipment; overseeing operations, maintenance and upkeep of store. Interviewing potential employees, performing background investigations, reviewing time cards and submitting payroll and hiring or terminating employees.
12/95 to 04/96 – Shop Manager/Foreman, Odyssey Moon roofs, Savannah, GA
Responsible for supervising seven installers in aftermarket installation of moon roofs, leather interiors, audio equipment, security alarms and spoilers on vehicles; maintaining records production, supplies and orders.
11/92 to 11/95 – Service Manager/Foreman, Raymond Daiss Service Center, Savannah, GA
Responsible for supervising 6 technicians on bay operations and coordinating with the Parts Clerk; controlling and costing inventory; prorating warranties; dispatching towing services; ordering supplies; keeping sales records; drawing up repair estimates and work requests for customer’s vehicles.
9/72 to 10/92 – Noncommissioned Officer U.S. Army –
Retired Master Sergeant; Responsible for supervising, training and accounting for military and civilian personnel. Responsible for maintenance and supply operations, equipment repair operations and warehouse operations. Responsible for providing maintenance and logistics advice to subordinate units and personnel. Responsible for monitoring calibration of equipment, oil analysis program, hazardous waste and materials program, collecting and processing data, coordinating equipment issue and turn in. Responsible for maintaining duty rosters, coordinating administrative actions, conducting maintenance and supply operations inspections and advising command of logistics and support operations doctrine.
ADDITIONAL TRAINING, SKILLS AND EXPERIENCES:
Bilingual – Speak, write and read Spanish fluently;
Computer training – MS Word, Excel, Access, PowerPoint, MS-DOS, Word Perfect, Pro-write, Harvard Graphics, MultiMate, Lotus 1-2-3, dBase III, Wang Word Processor, Windows and Reynolds and Reynolds Parts and Service application program.
Instructional experience – Instructor Training Course, Fundamentals of Counseling Course, Test Construction Course and Supervisor Training Course